Job Title: Director, Lighting Products

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

Job Summary/Purpose

The Lighting sales and service organization provides lighting solutions to residential, commercial, government and industrial customers. The organization offers lighting products, retrofits, and future technologies while managing installations, maintenance, and operations. They develop and execute sales strategies, provide customer education and technical support, administer incentive programs, manage partnerships with lighting vendors, and monitor the performance of the utility's lighting offerings.

The Director of Lighting is responsible for leading the utilities’ efforts to promote and sell lighting products and services to residential, commercial, government, and industrial customers. This includes serving as the single accountable leader for the development and implementation of product strategy and roadmaps, sales strategies, customer service, product management and support to drive adoption and profitability of the utilities’ lighting offerings.

Job Duties/Responsibilities

Product Strategy:

• Conduct in-depth market research and analysis to identify customer needs, pain points, and preferences for lighting products and services across residential, commercial, government, and industrial sectors. Use these insights to inform the development of the utility operating companies’ lighting product and service offerings.

• Analyze market trends, customer feedback, and competitor activities to identify new opportunities for lighting product sales and service.

• Collaborate with the utility operating companies and cross-functional teams, including marketing, engineering and operations, supply chain, regulatory and IT, to create an overall product strategy and comprehensive lighting roadmap that aligns with the utility operating companies’ business strategy. Ensure the product portfolio addresses insights from existing offerings, evolving customer demands and emerging industry trends.

Product Management:

• Lead cross-functional product development teams to identify, evaluate, and select new lighting technologies and solutions to add to the utility's product portfolio. Ensure these products address the evolving needs and preferences of residential, commercial, government, and industrial customers.

• Establish and maintain strong relationships with lighting manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies.

• Establish robust product lifecycle management processes to continuously monitor the performance, customer satisfaction, and market competitiveness of the utility's lighting offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends.

• Collaborate with the marketing team to develop comprehensive product information, training materials, and customer-facing resources to support the effective promotion and sale of the lighting products. Ensure all product claims, specifications, and customer-facing information are accurate and aligned with industry standards.

• Monitor and report on key performance indicators, such as sales volume, customer satisfaction, and return on investment, to continuously improve the lighting products and services.

• Manage the sales forecasts, budgets and financial performance of the lighting products sales, service, support and operations.

• Own or oversee pilots and project execution and change management plans on lighting roadmap with cross-functional deliverables.

Product Sales:

• Develop and oversee the implementation of strategic sales and marketing plans to effectively promote the utility operating companies’ lighting products and services to target customer segments. This includes setting sales targets, optimizing pricing and incentive structures, training and driving customer adoption through tailored engagement campaigns.

• Design and oversee the execution of targeted customer engagement programs to effectively promote the utilities’ lighting offerings and drive customer participation. This may include the use of marketing campaigns, customer education initiatives, product demonstrations, and strategic partnerships with lighting retailers and contractors.

• Continuously monitor and analyze sales performance data, customer feedback, and market trends to identify opportunities for improvement and optimization of the sales and customer engagement strategies. Leverage these insights to refine the sales approach, training and enhance the customer experience.

Product Support and Operations:

• Oversee the collaboration of the product and operations team to provide input on the technical specifications, performance, and compatibility of new lighting products being considered for the product portfolio.

• Oversee the lighting installation, maintenance, and troubleshooting guidelines to support the sales and customer service teams during normal operations and after incident response events.

• Monitor and streamline the processes for lighting order fulfillment, product delivery, and customer installation and support and ensure proper billing. Identify and address any operational bottlenecks or inefficiencies that could impact the customer experience or the overall success of the lighting products and services.

Minimum Requirements

Minimum education required of the position

• Bachelor’s degree in business, Engineering, Economics, Accounting, or related field or equivalent work experience.

Minimum experience required of the position

• Proven experience (typically 8+ years) in product management and related roles with significant experience in portfolio management and leadership positions.

Minimum knowledge, skills and abilities required of the position

Technical Skills:

• Proven track record of driving portfolio growth and capturing market opportunities

• Strong leadership and people management skills

• Excellent strategic thinking and problem-solving abilities

• Ability to analyze market trends and customer needs to identify growth opportunities

• Excellent communication and interpersonal skills

• Strong financial acumen and budget management.

Any certificates, licenses, etc . required for the position

• None

Primary Location: Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level I

Union description/code : NON-BARGAINING

Number of Openings : 1

Req ID: 118480

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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