Entergy Customer Service Manager I in The Woodlands, Texas
Customer Service Manager I
Date: Jun 9, 2021
Legal Entity: Entergy Texas, Inc.-GTX
*This position may be filled in The Woodlands, Conroe, or Beaumont, TX*
*This posting is scheduled to close on June 18, 2021.*
Job Summary Purpose
Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.
Job Duties and Responsibilities
Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
Resolve managed portfolio of customer issues/concerns relative to sales and service reliability
Negotiate and coordinate service and contract activities associated with new and expanding critical commercial & small industrial customers
Coordinate managed account customer service activities associated with Billing, Engineering, Construction, Power Quality, and interact with the Entergy Business Center.
Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in large metropolitan municipal markets in the region.
Manage Municipal franchises within the region including community development, local area economic dev. & strategic marketing plans.
Resolve escalated customer issues from regulators, executive complaints, phone center, media, etc. working with Customer Service Support group.
Responsible for media response, communications and other public facing communications within the region.
Support local media relations (Operating Company Communications Manager responsible for maintaining relationships with key media reps). Interact with Business & Economic Development group on municipal & co-op investment opportunities.
Minimum education and experience required of the position
Bachelor’s degree in related field and minimum 5+ years’ experience in customer service, strong technical experience in engineering, distribution or operations OR in lieu of degree minimum 6+ years’ experience in customer service, strong technical experience in engineering, distribution or operations is required.
Minimum Knowledge Skills and Abilities
- Excellent communication and presentation skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.
Primary Location: Texas-The Woodlands
Job Function :Professional
FLSA Status :Professional
Relocation Option: Level II
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1
Req ID: 102725
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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