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Salt River Project ServiceNow Developer/System Administrator in Tempe, Arizona

ServiceNow Developer/System Administrator

Date: Aug 27, 2023

Location: Tempe, AZ, US

Company: SRP

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The ServiceNow Developer/System Administrator will create and maintain ServiceNow solutions for IT and enterprise customers. A well-qualified candidate will have strong customer service skills, take initiative, own issues from start to finish, and practice proactive communication within a collaborative Agile team.

Job Responsibilities

  • Designing and developing ServiceNow platform solutions including catalog items, flows, integrations, and scoped applications

  • Executing advanced scripting of Business Rules, UI Policies, Client Scripts, Script Includes, ACLs, etc.

  • Administration, configuration, and support of a cloud base solution

  • Working with internal departments to help gather and define solution requirements

  • Developing and collaborating as part of an Agile team

  • Hybrid work environment with a two day a week in office requirement


Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.


Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Additional Information

Knowledge & Skills:

  • Hands-on ServiceNow development experience is preferred

  • Experience with JavaScript and HTML

  • Working knowledge of design, coding, testing methodologies and debugging

  • Experience working on an Agile team

  • Experience supporting applications in a production environment

  • Working knowledge of IT Service Management components (e.g., Service Catalog, Change, Incident, etc.)

  • Experience with ServiceNow SecOps, VRM, APM, HAM, SAM, or HR is a plus

  • Strong customer service skills

Requisition Details

Requisition ID: 16133

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.

Drug/Alcohol Policy Statement

SRP is committed to maintaining a work environment that promotes the health, safety and well-being of our employees, visitors, customers, and the communities we serve. This commitment includes maintaining a work environment that is free from drugs and alcohol. Any candidate that tests positive for an illegal drug or unauthorized substance, including non-medical marijuana, during the pre-employment drug and alcohol screening will be disqualified from further consideration in the hiring process. Although marijuana is legal in the state of Arizona, SRP abides by federal laws where it remains illegal.

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas.

Why Work at SRP

SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• 401(k) plan with employer matching

• Retirement pension

• Paid vacation

• Parental leave

• Holiday pay

• Sick leave

• Medical, vision, dental and life insurance

• Wellness programs

• Pre-tax benefits

• Short and long-term disability plans

• Tuition assistance