Systems Support Manager

Salary

$143,312.00 - $201,801.60 Annually

Location

Tacoma, WA

Job Type

Non-Classified

Job Number

T0370-24A

Department

Water

Opening Date

10/07/2024

Closing Date

10/28/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Position Description

Tacoma Water is seeking a dedicated and experienced Systems Support Manager to join our Operational Technology Services team. In this critical role, you will oversee the management and optimization of our technology applications and infrastructure to support our organization's strategic goals. You will lead a team of six employees, responsible for ensuring the reliability, security, and optimization of Tacoma Water's technology systems and portfolio of applications.

The successful candidate will possess a proven track record in technology management, with a strong understanding of IT infrastructure, applications, and security. They will have experience with software integrations, utilizing API, middleware, ETL, or other technologies. They will have excellent leadership and communication skills, as well as a passion for driving innovation and efficiency.

Primary Responsibilities Include:

Lead System Administration & Application Support Teams

• Responsible for prioritizing, assigning tasks, making, or changing work assignments

• Monitor work performance of staff and provide feedback and professional development opportunities

• Resolve complex technical and resource issues

Technology Architecture & Solutions Management

• Provide technology and applications systems expertise on decisions and priorities involving Tacoma Water's technology architecture

• Determine system architecture and design for technology and software solutions

• Establish and implement technology and system strategic plan, standards, and frameworks to strengthen Tacoma Water's technology architecture, integration, interoperability, and security posture

• Coordinate development and implementation of service level agreements with Utility Technology Services and City of Tacoma Information Technology department

Project Support

• Provide technical guidance to project teams

• Evaluate technology project designs, identify and monitor progress toward project goals, determine interoperability with current technologies and architectures, and ensure adherence to Tacoma Water and Tacoma Public Utilities established technology frameworks and standards

• Coordinate cross-functional project teams and report progress as appropriate

Financial & Contract Management

• Assist in the development and management of Capital and O&M budget for Operational Technology Services group, including sponsorship of technology projects, approval of disbursement for vendor services, contract management, and purchasing card purchases

• Manage Tacoma Water technology contracts, vendors, and stakeholder communication

• Supervise contract resources engaged to augment work group skills gaps in critical subject areas

Qualifications

Minimum Education*

Bachelor's degree in information technology or directly related field

Minimum Experience*

6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor or manager

*Equivalency: 1 year of experience = 1 year of education

Licensing, Certifications and Other Requirements

Some assignments may require a Washington State Driver's License

Desired Qualification

• At least 3 years of management experience leading a technical team

• Experience in the water, wastewater or power industry

• Experience with project management principles and techniques such as Waterfall, Agile, and Scrum

• TOGAF, ITIL or other industry certification

Selection Process & Supplemental Information

This recruitment is being managed by Joanna Hambrick, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn (https://www.linkedin.com/in/hambrickjoanna/) !

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:

We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the date of this posting closing.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

• Yes

• No

  02

  Do you have an equivalent combination to a bachelor's degree in information technology or directly related field AND 6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor or manager? Please note, education and experience can be substituted on a year for year basis.

• Yes

• No

  03

  What IT standards, frameworks, or practices have you utilized, such as TOGAF, ITIL, PMI-Scrum, Agile, or other similar areas?

  04

  In 250 words or less, describe a successful implementation that required cross-functional collaboration. What did you implement?

  05

  In 250 words or less, describe a time you integrated technology or data across different business systems or platforms. What was the goal of the integration?

  06

  One of the City's Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.

  07

  Please tell us how you learned about this job opening.

• Job Interest Card notification

• Professional organization

• Military organization

• City of Tacoma employee

• Online job board posting

• Word of mouth

• LinkedIn

• Indeed

• Facebook

• Instagram

• Careers in Government

• Government Jobs

• Outreach Event

• National Diversity Network

• African American Job Network

• Asian Job Network

• Disability Job Network

• Latino Job Network

• Retirement Job Network

• LGBT Job Network

• Veteran Job Network

• Other

  08

  Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

  Required Question

Agency

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

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