Registered Nurse Case Manager

Salary

$53.02 - $74.64 Hourly

Location

Tacoma, WA

Job Type

Non-Classified

Remote Employment

Flexible/Hybrid

Job Number

P1560-25

Department

Fire

Division

Fire

Opening Date

03/11/2025

• Description

• Benefits

• Questions

Position Description

NOTE: We are recruiting for two Registered Nurses to work a total of 16 hours a week, to be scheduled within business hours of Monday through Friday 7:00 am to 5:00 pm.

The Tacoma Fire Department is currently seeking a motivated, analytical professional who is interested in challenging and varied work as a part-time Registered Nurse Case Manager for the EMS Prevention & Outreach Division. This classification is responsible for providing non-emergency case management including telephonic and in-person triage and assessment, development of patient-centered plans of care and coordinating care among an interdisciplinary team of medical and social service entities. The purpose of this role is to reduce the frequency of non-emergent 911 Emergency Medical Service (EMS) use by citizens who frequently call in the Tacoma Fire Jurisdiction.

The Registered Nurse (RN) Case Manager will work to identify the root cause of poor health management habits of citizens, motivate citizens to become advocates of their own health, and achieve quality health outcomes. The role entails performance of a full range of duties that demonstrates advanced, broad, and practical knowledge in a variety of processes, methods, techniques, and best practices within an assigned discipline. The RN Case Manager work involves planning and coordinating difficult assignments, the modification of established guidelines, and the initiative of new approaches, making daily work assignments, conducting work reviews, training staff in work procedures, and providing input to formal leadership. Duties will include community based and telephonic triage of assessments, development of patient-centered plans of care, care coordination among internal/external multidisciplinary team, and facilitation of safe care transitions in the community.

Job Responsibilities:

• Performs case-finding, health teaching, health counseling and care coordination with providers in-person and with telecommunications and web-based programs; facilitates care among team members; coordinates meetings for timely clinical decision-making.

• Responds to individuals seeking coordination of care; completes in-person assessments to identify health goals and needs; determines which community services are applicable and available; provides information, referrals and assistance.

• Serves as a consistent contact for patients, families, and internal/external care providers; ensures the process of care is sustainable and provides a caring relationship to patients and families.

• Identifies and resolves barriers to promote interdisciplinary collaboration and efficient patient care with appropriate internal/external providers.

• Develops comprehensive patient care assessments, plans, and goals, using the principles of relationship-based care; communicates on regular basis with patients and families around the plan of care; teaches and coaches on disease management.

• Coordinate meetings for timely, clinical decision-making and optimal handovers across the continuum of care.

• May supervise nursing students participating in nursing rotations.

Qualifications

Minimum Education*

Graduation from an accredited school of nursing by the National League of Nursing or equivalent

Minimum Experience*

4 years of case management experience working with chronically ill populations suffering from multiple chronic diseases, behavioral health illnesses and social instability including three years of direct nursing care experience

Licensing, Certifications and Other Requirements

State of Washington RN License

State of Washington Driver's License

Pre-employment background check and drug screen

Care Coordination and Transition Management Certification preferred

*Equivalency: 1 year of experience = 1 year of education

Knowledge & Skills

• Knowledge of current nursing principles and processes

• Knowledge of anatomy, physiology, pathophysiology, epidemiology, physical assessment and basic pharmacology

• Knowledge of healthcare technology, equipment, supplies, and materials used for medical treatment and care

• Knowledge of current patient privacy laws, including HIPAA

• Knowledge of Washington State law relating to nursing care (WAC 18.79), federal health care regulations, Practice guidelines, Patient Bill of Rights, and clinical practice guidelines for patient care; understanding of community standards

• Ability to evaluate client needs and make referrals as appropriate

• Strong communication skills, including oral and written, as well as the ability to actively listen

• Motivational Interviewing skills

• Strong organization skills

• Ability to analyze and prioritize patient needs

• Ability to interpret and consolidate vague information from multiple sources

• Clear and concise documentation and assessment skills, use of discretion and good judgment

• Sound decision making

• Ability to self-manage

• Strong experience in using information systems and computers in a medical environment

• Experience with patients suffering from substance abuse disorders

• Interpret and consolidate vague information from multiple sources

Selection Process & Supplemental Information

The Department

The Tacoma Fire Department CARES Program provides non-emergency services to assist community members beyond a traditional 911 emergency medical service (EMS) call. The CARES Program purpose is improving public safety and is a long-term strategic initiative for the department. CARES assists citizens navigate to appropriate levels of care and services so that can improve their health and remain safe in their home, not relying on 911-EMS for non-emergent medical needs. We are looking for employees who share our core values and commit to our mission to protect people, property, and the environment, and professionally and compassionately serve the community.

City of Tacoma Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

ICMA City of YOUR Destiny video link: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process:

Interested individuals should apply online and attach a detailed resume and cover letter describing your experience as they relate to the responsibilities of this position.

NOTE: Applications received without attaching the required resume and cover letter may not progress in the selection process.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma:

We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

This supplemental questionnaire will be used as a tool to screen applications prior to an in-depth look at your application materials. Do not refer to your resume in lieu of answering these questions. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from the hiring process and possible bar from future employment opportunities with the City of Tacoma. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment. Please indicate "Yes" to show that you have read and understand these instructions.

• Yes

• No

  02

  Which best describes your highest level of education?

• High school or GED

• Some College

• Associate's degree

• Bachelor's degree

• Master's degree

• PhD or other

• None of the above

  03

  Have you graduated from an accredited school of nursing by the National League of Nursing or equivalent?

• Yes

• No

  04

  How many years of experience do you have in case management working with chronically ill populations suffering from multiple chronic diseases, behavioral health illnesses and social instability?

• None

• Less than 4 years

• 4 years but less than 5

• 5 years but less than 6

• 6 years but less than 7

• 7 years but less than 8

• 8+ years

  05

  How many years of experience do you have in direct nursing care?

• None

• Less than 3 years

• 3 years but less and 4

• 4 years but less than 5

• 5+ years

  06

  Why are you interested in this position with TFD CARES?

  07

  What interests you in working with the adult population suffering from complex medical and behavioral health illnesses?

  08

  How do you build trust with the patients you work with?

  09

  Describe a time you demonstrated cultural sensitivity as a case manager.

  10

  Please tell us how you learned about this job opening.

• Job Interest Card notification

• Professional organization

• Military organization

• City of Tacoma employee

• Online job board posting

• Word of mouth

• LinkedIn

• Indeed

• Facebook

• Instagram

• Careers in Government

• Government Jobs

• Outreach Event

• National Diversity Network

• African American Job Network

• Asian Job Network

• Disability Job Network

• Latino Job Network

• Retirement Job Network

• LGBT Job Network

• Veteran Job Network

  11

  Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

  Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

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