City of Tacoma WA Meter Reading and Field Services Manager in Tacoma, Washington

Position Description

Tacoma Public Utilities (TPU) is searching for an experienced Meter Reading and Field Services Manager to provide leadership to 38+ staff in TPU Customer Services Field Operations groups (Field Investigation and Meter Reading) as our utility transitions to Advanced Metering Infrastructure (AMI), an integrated system of smart meters, communications networks and data management systems that enable two-way communication between utilities and customers.

As the Meter Reading and Field Services Manager, you will lead the Field Investigations and Meter Reading functions for the TPU service territory, assuring residential and commercial utility meters (power, water and sewer ) are read accurately and timely for billing operations. Manage and coordinate field investigation functions including research and site inquiry into reading discrepancies, consumption issues, switched meters and other issues as they arise. Assure customer reconnects and disconnects are performed, service territories and meter routes are appropriately staffed.

You will be a core resource of the AMI team and actively participate in the AMI operational transition, coordination and communication change management efforts, AMI transitional staffing requirements (hiring, optimization) staffing requirements and retention through AMI deployment, Meter installation vendor management., KPI development and reporting, assist with AMI process optimization including Opt-out and non-AMI meter reading strategy, and review, update and implement new safety procedures associated with AMI.

This position has an anticipated duration of 5 years.

City of Tacoma Recruitment One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.



  • 5+ years of leadership experience in Meter Reading and Field Services including successfully transitioning a utilities field services organization to AMI;
  • Bachelor's degree in business or public administration or related field (5 additional years of experience may substitute for the degree);
  • Experience with meter reading management software;
  • Experience with mobile workforce management software;
  • Experience with customer information systems Desired

  • Principles and practices of leadership, management and supervision

  • Change management experience
  • Budget principles and practices
  • Communication techniques using all channels (phone, email, CMS, text, verbal, etc.) for effectively representing the City in contacts with government agencies, community groups, various businesses, professional and regulatory organizations, and with property owners, developers, contractors, customers and the public Knowledge & Skills

Results Orientation & Initiative Effectively directing and integrating all aspects of operational management, ensuring that work progresses toward achieving goals and objectives on schedule; collection, evaluation, and interpretation of data for facilities or plant operations; problem solving; developing fact-based recommendations; decision making and policy development; responsibly and accurately managing planning resources and budgeting; conducting assignments in a professional, independent, and timely manner; remaining current on applicable ordinances, rules, regulations, policies and procedures.

Capital & Project Management Successfully lead operations using project management tools, principles and practices; fiscal and budgetary principles, regulations, guidelines and standards; City regulations, organization, and policies; short and long-range planning tools and methods for operational planning, assessment and management; and technical expertise for the assigned area.

Team Leadership Actively take steps to build cohesive and results-oriented team using: facilitation and team leadership techniques that create a cooperative and productive environment in which to resolve problems or develop and implement plans. Establishes collaborative interoffice and interagency relationships.

Workload Management Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities and analyzing situations to develop a course of action to produce work products that are accurate, thorough and on time.

Communications Effectiveness Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results.

Selection Process & Supplemental Information

*Interested individuals must apply online and meet the minimum qualifications to progress in the recruitment process. Please include your resume and letter of interest detailing how your skills relate to the position description. *

Applicants who have the strongest backgrounds related to the responsibilities of the position may be invited to participate in an interview. Reference checks will be conducted on final candidates and appointment is subject to successfully passing a background check.

Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 5:00 pm of the closing date of the job announcement.

Salary: $99,715.20 - $127,836.80 Annually

Location: Tacoma, WA

Job Type: Non-Classified

Department: Customer Service

Job Number: 0533-18

Closing: 3/30/2018 5:00 PM Pacific

Agency: City of Tacoma

Address: Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone: 253-591-5400