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National Grid Lead IT Business Analyst, IS Projects in Syracuse, New York

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

_ We are currently looking for a highly motivated IT Business Analyst who wants to join a dynamic and fast paced organization going through major transformation. If you are someone who is looking to bring innovation, contribute ideas and play a part in renewing the Information Technology organization, then we want to hear from you!_

Key Accountabilities

  • Gather, analyze, document and manage business and user requirements (both functional and non-functional)

  • Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).

  • Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution.

  • Lead other business analysts and other resources related business analysts’ functions and / or deliverables.

  • Demonstrate clear capability to document the current vs future process flows.

  • Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal work flows.

  • Create business and functional specifications for large, complex system implementations

  • Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation.

  • Develops the testing strategy and plans thorough requirements testing for user acceptance.

  • Lead User Acceptance/End-to-end testing to execute, and track deviations found, facilitate non-technical work around sessions for remediation and document testing progress.

  • Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements, and performs additional duties as required.


  • Bachelor’s degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience.

  • 10+ years of relevant experience as a Lead Business Analyst role

  • 10+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.

  • 10+ years’ experience in facilitating design and use case discussions

  • 10+ years’ experience in a Systems Development Life Cycle (SDLC) environment

  • Experience in working in the Utility (Gas/Electric) domain with in a project setting.

  • Functional knowledge of Meter to Cash life cycle (Meter, Billing, Service Orders, Finance, Retail Access) a plus

  • Working toward relevant industry certification (e.g. CEng, CITP, TOGAF, IIBA, ISEB diploma) desirable but not essential as part of career progression.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team