About us National Grid is hiring for a Lead Digital Analyst for our digital department in Syracuse, NY Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose The Lead Digital Analyst is responsible for supporting the business/operations work stream within the multi-disciplinary digital product team structure, participating in the agile-based incubation and commercialization process (Build, Learn, Adapt). Working with business subject matter experts (SMEs), this role supports the Product Lead and Digital team on product implementations that achieve product vision and benefits. Key competencies include ability to perform and lead data analysis assignments, ability to pull together content for a cohesive presentation, provide process improvement recommendations, and has the technical ability to utilize various analytical tools. ## Key Accountabilities • Support business/operation work stream team, participating in agile sprints during full product roadmap • Actively participate in discussions and activities during all sprint cadence meetings • Develop and mature product business cases, evaluating costs and benefits with business SMEs and Finance supporters • Design, develop and report value tracking mechanisms to allow business leaders to understand ongoing product value realization • Recognize and design practical automation opportunities for value tracking data mining, as well as dashboards for presentation • Maintain benefits tracking in Wave, or other portfolio tracking tool • Support the product workstream in preparing for, and participating in experiments that address the riskiest assumptions • During validation phase, support market analysis activities during build vs. buy decisions • During validation phase, identify key user personas and frictions which necessitate implementation of the product • Participate in mapping exercises to identify as-is and to-be process flows impacted by the product implementation • Design and support implementation of user training activities ## Qualifications + Substantial knowledge and experience with MS Excel in merging data from different sources + Experience designing Business Objects queries or PowerBI + Knowledge of SAP/HANA tool desired + Knowledge of STORMS Work Management System + 5+ years analytics experience required + Understanding of core electric/gas business processes preferred + Understanding of utility accounting/financial fundamentals preferred + Skills in presenting performance data in attractive, creative, and easily understood ways + Ability to work independently on long term initiatives + Skills in presenting data in a clear and persuasive manner + Able to meet deadlines and to produce meaningful results in a challenging environment + Requires a BA or BS degree or higher in an engineering, finance, business, computer science or technical discipline from an accredited college or university ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.