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National Grid Graduate Development Program, Associate Analyst, Business Process Management & Controls in Syracuse, New York

About us

The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Every day we deliver safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. We’re planning, innovating and working to be as vital and relevant as ever before for our customers and communities. Join us and be at the heart of clean energy transition.

About the Graduate Development Program

National Grid’s Graduate Development Program (GDP) ( is an in-depth training and development program for high achieving recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry. Graduates are the future of National Grid. Bringing fresh thinking, new perspectives and enthusiasm to our team, we’ll give you real responsibility and an opportunity to make an impact from day one – putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US. Following Orientation, Graduates begin working in their hired position and take part ongoing development activities through your first year including monthly development sessions, active mentorship, and a Capstone Project at the completion of your first year with National Grid.

National Grid is aiming for an in-person GDP experience for Summer 2022. However, we will continue to monitor the impacts of COVID-19 and will shift to a virtual program if necessary, in order to honor our commitment to our young talent pipeline.

About the Position

Drives improvements in the quality, capability, and measurement of business solutions. Responsible for supporting and leveraging technology to sustain operations, deliver reporting, data analysis, process improvement, and performance management.

Key Accountabilities

  • Support the analysis of systems and processes across business functions within the end to end process to identify inefficiencies and opportunities for improving operational performance and self-service.

  • Collect and analyze data and process metrics, recommend improvements, and/or drive improvement efforts to increase productivity and customer service for Employee Services.

  • Provide data analysis to support delivering business results, improving service delivery, maintaining compliance and reporting.

  • Responsible for developing metrics, measurements, and reporting methodology to measure performance across the process.

  • Motivate and support the Employee Services’ team in delivering against Service Level Agreements, KPIs, and operational measures.

  • Acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational cost and increase operational efficiency.

  • Assist and coordinate work on projects by contributing to developing project standards and processes to improve project delivery within the relevant function.

  • Develop and maintain analytical systems, models, and procedures to support design solutions and enhance time/consistency/safety/efficiency and operability.

  • Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.

  • Facilitate workshops and meetings, using cross-functional teams to undertake analysis, solve problems, drive engagement, and develop solutions to process issues.

Supervisory/Interpersonal- Experience Required

  • Ability to lead and deliver improvement projects, as well as challenge and support colleagues to improve performance


  • Bachelor or Master’s degree from an accredited institution; preferred in Human Resources or Information Technology discipline

  • Preferred process methodology experience in Six Sigma, Lean Six Sigma or equivalent

  • Ability to see multiple relationships between data to identify root causes of a problem and develop permanent solutions to systematic issues

  • Graduated between May 2021 and June 2022

  • Ability to begin the National Grid Graduate Program May 31, 2022 or June 27, 2022

  • Valid US driver’s license

  • Proven leadership experience

  • Proficiency in MS Office/Office 365 products, including by not limited to Excel, Access, SharePoint, Word, Outlook, and PowerPoint

  • Demonstrated effective communication and interpersonal skills

  • Applicants for the Graduate Development Program must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.