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National Grid Director Product Management in Syracuse, New York

About us

National Grid is hiring Product Line Director for our Plan and Work Execution department in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Drive the development of the future state and transformational digital targets of the NY Electric business around Planning the Network and Work Execution. Identify the capabilities, technologies, processes, and data required to achieve the transformation outcomes through digital solutions, in coordination with broader NY Electric team and other support functions (e.g. IT, Finance, Customer, etc). Integrate the NY electric transformation and digital initiatives into an aligned and prioritized roadmap. This role is the NY lead in the Plan and Work Execution space, collaborating with NE and IT counterparts.

Key Accountabilities

  • Develop, grow, and coach a high-performing team to drive the successful deployment of technology to meet NY Electric’s operational and transformational objectives.

  • Drive definition of 5-year digital roadmaps for the Plan and Work Execution product lines and define of short-term outcomes to meet business objectives.

  • Own the execution to deliver the Plan and Work Execution transformational strategies, with implementation plans to execute the product on schedule and on budget, while delivering the expected benefits.

  • Establish clear communication and alignment for stakeholder across NY Electric

  • Advising on user stories and ensuring alignment across the product line

  • Drive alignment between NY electric stakeholders

  • Achieve electric leadership approval for key functionality and go-forward decisions

  • Ensure all impacted user groups are informed and consulted with proactive communication, training, and change management as needed

  • Coordinate with change management teams

  • Ensure process change requirements are addressed

  • Establish communities of Practice for user support as needed

  • Works closely with the IT function to develop technology strategy & execution that underpin the ambition of the business

  • Establish and drive coordination on business insights from across the UK, MA, & NY Electric organizations – including internal and external benchmarking and future improvement opportunities

  • Proactively network with other utilities and industry partners to leverage best practices

  • Own development and realization of benefits for the Plan and Worke Execution products (such as Future Now, GridMD, OnMyWay, and others) as outlined in the NY Electric FY25 (and future year) Quarterly Outcomes, Performance Contract objectives, and agreed upon future metrics.

  • Clear communication across business and leadership to shape product roadmap and drive prioritization to achieve desired business outcomes

  • Ensure product testing is developed, staffed and completed to meet business needs

  • Translate between NY Electric, UX Design, Software Engineering, IT

  • Facilitate end-user access & product design research ensuring that unintentional blockers are avoided

  • Creating a clear picture of business benefits and ensuring that there is clarity on benefits being delivered (including benefit ownership by impacted teams), tracking them from project inception through to realization

  • Develop, gain approval and implement post go-live user support plan

  • Establish an organization which can deliver Tier 1 support for the NY Electric products including supporting new users with training, job aids, and general system administration.

Qualifications

  • A relevant degree, and significant experience as a business leader at a senior level managing a team managing change programs. This should include the integration of multiple business units and proven ability to create and drive a culture of high performance, continuous improvement and quality.

  • Experience delivering technology projects from an Operational perspective, preferably within the electric utility operations environment.

  • Track record of managing key stakeholders at senior levels in a large publicly listed organization during a change program to achieve tangible results and value. Demonstrates the ability to take action that inspires confidence in National Grid’s strategy and long-term business plans with both internal and external stakeholders.

  • Strong Leadership capabilities to lead, motivate and develop required departmental capabilities and future leaders

  • Excellent problem solving and strategic skills

  • Demonstrated ability to lead multi-functional teams and deliver project results in a comprehensive and timely fashion

  • Ability to communicate and work with people at all levels and across organizational boundaries, including ability to comprehend and explain highly complex information to a less technical audience

More Information

Salary: $168,000 - $198,000

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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