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National Grid Director of Warehouse Operations in Syracuse, New York

About us

National Grid is hiring a Director of Warehouse Operations for our NY Property Inventory Management department in Syracuse, NY. This position can also be based in Albany, Brooklyn, or on Long Island.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.

To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow ourselves and our business.

Job Purpose

In this role, the Director will lead all warehouse operations, be responsible for prioritizing safety, focusing on employee engagement, and improving accuracy while impacting efficiency and driving utilization of technology to achieve continuous improvement. Critical to success will be the ability to develop strong relationships across warehouse, operations leadership, and all external partners. Conceptualize, develop, and implement all operational and ops support projects for the NY Ops Support Logistics Team. Maintain all existing data base sources for the NY Ops Support Logistics Team. Direct all Inventory Management functions in support of the NY Electric and Gas Business Partners.

Key Accountabilities

  • Develop and lead warehouse operations strategies to meet our volume, operations growth, and operating income expectations.

  • Direct Investment Recovery Operations to ensure efficient processing of all material designated for reclamation, maximizing revenue, sourcing for alternative consumer markets.

  • Utilize analytics to drive improved business decision making, safety, employee engagement, quality, efficiency, and profitability.

  • Partner with IT and IS Teams, as well as 3rd party technology solution teams to drive efficiencies and enhancements within the distribution network.

  • Collaborate with commercial leaders to support commercial go-to-market strategies with a focus on quality and efficiency to meet the unique volume needs of our customers.

  • Continuously review warehouse structures to drive business objectives, efficiency, scale, growth, include role definition, resource, and headcount alignment.

  • Direct all project management charters as the Lead for NY Logistics Operations Support supporting warehouse, fleet maintenance, and inventory management.

  • Leads and facilitates all weekly and monthly project updates and reports to the NY Ops Support Team.

  • Accountable for the financial performance of the warehouse operations function as measured by the P&L including budgeting, and expense management.

  • Oversee warehouse operations budgets, monitor financial reports, metrics, analytics, and adjust business processes, strategy, and resources accordingly.

Talent Management

  • Responsible for multi-layered people leadership across multiple locations.

  • Set annual performance goals that align to organizational objectives.

  • Manage the performance and development of direct and indirect reports through formal and informal performance management, coaching and feedback, mentoring and training, and developmental tools.

  • Develop and execute the Tactical and Strategic Planning for Warehouse Operations, Inventory Management, and Investment Recovery.


  • A bachelor’s degree with a minimum of 10 years of experience in leadership roles within the warehouse operations function is required.

  • A minimum of 5 years of experience in multi-location people management is required.

  • Ability to travel up to 50% to our Distribution Center.

  • A valid driver's license with a safe driving record is required.

More Information

Salary Range:

Upstate, NY: $142,000 - $167,000

Downstate, NY: $171,000 - $201,000

Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.