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National Grid Customer Service Rep II (81100005) in Syracuse, New York

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About National Grid

The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you’re fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too.

  • Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking and peer mentoring opportunities, along with the chance to engage with senior leaders across the company.

  • Volunteering: From Earth Day volunteering to United Way donations to regular blood drives and departments’ ongoing community service days, caring National Grid employees are out there in the communities we serve. We’re donating funds to meet community needs ranging from helping the environment to educating tomorrow’s workforce and taking advantage of the company’s charitable matching contribution program. Together, we make a real difference.

  • Benefits: The benefits we offer are a strong part of what employees’ value most about working at National Grid. Indicative of our Live Brighter culture are the range of benefits that support work/life balance, health and financial wellbeing, and cross-generational needs. Our benefits are competitive and innovative, providing choice, flexibility, and balance to employees in all stages of work and life. You can learn more about our health, dental, and voluntary benefit plan offerings through the digital benefits guide at NGBenefitsLiveBrighter.com

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About the Position:

National Grid’s Customer Contact Center is an entry level full-time represented position that offers qualified candidates an opportunity to join a challenging, fast paced environment. Due to the essential nature of the services we provide our customers National Grid’s Contact Center’s hours of operation are 24/7 and accepted applicants will be expected to work any shifts/hours including overtime as needed by the business to support our Customer Centric objectives.

Under general supervision, handle fundamental customer contacts, including, but not limited to, the following:

  1. Update customer account information

  2. Take customer payments

  3. Assist Customers with starting and stopping service

  4. Scheduling Field Orders in alignment with customer expectations

  5. Assist customers with billing issues both simple and complex

  6. Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service.

  7. Handle both Electric and Gas Related Emergency Calls

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Job Qualifications:

  • Must have a High School Diploma or GED

  • Must be able to work Overtime both planned and unplanned.

  • Must be available to work any shifts including nights, weekends and holidays as needed.

  • Must live within 35 miles of the office or be willing to relocate within that range if an offer is extended

  • Satisfactory completion of validated skills testing, as determined by the Company.

  • Multi/bilingual Candidates including but not limited to conversational Spanish fluency preferred.

  • Ability to multitask between multiple system applications

  • Strong interpersonal phone and writing skills

Location: Syracuse

Pay Rate: $18.38/hr

Please be advised that due to the nature of this position, incumbents are subject to US Department of Transportation (“DOT”) safety regulations.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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