National Grid Claims Assistant in Syracuse, New York

_About the Position:_

_Position Responsibilities (including but not limited to):_

  • Receive and processall incoming telephone calls and inquiries to the Claims Department General Claims number, fax number, e-mail and, voice mailbox and return calls and send out claims forms to customers as needed.

  • Open, sort and, distribute all incoming departmental inter-office and postal mail, including acceptance of certified mail

  • Review of all phone calls and mail, including e-mail and faxes, for existing claims and/or lawsuits by searching Claims data system.

  • Creation and setup of all new claims and claims related lawsuit files.

  • Data input of all new claims and claims related lawsuits into the Claims data system.

  • Typing of forms and letters as needed.

  • Mailing of various correspondences including USPS Certified and UPS or Fedex as needed.

  • Copying of various correspondences, documents and claim files as needed.

  • General claim and lawsuit filing.

  • Closed file management including boxing for Record Center retention.

  • Ordering of office supplies as needed.

  • Assist with special projects as needed.

_Knowledge & Experience Required:_

  • Associates Degree or equivalent work experience.

  • Knowledge of National Grid policies and procedures.

  • Claimsor Legal Secretarialexperience a plus

  • Excellent oral and written communication skills

  • Strong organizational skills including the ability to manage and process multiple priorities

  • Ability to establish credibility and maintain relationships both internally and externally

  • Strong interpersonal skills

  • Ability to self-manage

  • Proficient in word processing and other business software including but not limited to, applications such as MS Office, Word, Excel, Power Point and Access.

  • Demonstrated strong analytical skills

  • Must be a demonstrated self-starter.

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.



/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Claims Group

Organization: *Claims Group

Title: Claims Assistant

Location: NY-Syracuse

Requisition ID: 20181683

Other Locations: NY-Albany, MA-Waltham, NY-Brentwood