Spire Energy Transportation Billing Coordinator in St Louis, Missouri
Transportation Billing Coordinator
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Date: Nov 6, 2019
St Louis, MO, US, 63101
Company: Spire Inc.
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire Behaviors
We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.
Spire is seeking a Transportation and Billing Coordinator to work in the St. Louis, Missouri. This position will be responsible for assisting the Supervisor, Billing to oversee the operations of the Industrial/Transportation billing, meter reading, field collections, back office and billing functions.
Duties and Responsibilities
Ensure Transportation accounts are billed timely and accurately.
Investigate and resolve complicated billing issues.
Validate daily and billing reads are received and uploaded to CC&B. Communication with the Meter Shop is necessary to ensure an accurate reading is available for billing.
Communicate with the Sales team to establish new Transportation accounts in CC&B. New service points and meter configurations will be required. Meter information will need to be updated in Maximo.
Execute changes to the service agreement as needed.
Respond to customer inquiries regarding consumption, rates, taxes, and invoice computations.
Validate the bill verification process for the Transportation accounts. This will include updating rates and tax information.
Regular attendance is considered an essential job function.
Assist with Meter to Cash employees when needed.
Assist with day to day billing, meter reading, field collections, and back office functions.
Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
Makes decisions guided by policies, procedures, tariff guidelines, internal SOX Controls, and overall business plan.
Review Back Office workload and identify process improvements that can reduce workload, enhance customer satisfaction, or reduce costs.
All other duties as assigned.
Essential Characteristics and Competencies
- No direct reports but will need to assist with Meter to Cash personnel
Required Education (certifications, licenses)
High school diploma or equivalent
Bachelor’s degree is preferred
Required knowledge, skill and abilities
Knowledge of CC&B and associated interfaces along with an understanding of billing concepts.
Good analytical skills in resolving complex billing issues.
Strong organizational skills and attention to detail.
Ability to work under pressure and meet tight deadlines.
Strong computer skills including the ability to use Excel spreadsheets.
Knowledge of Maximo software.
Physical demands, environment and schedule
Normal Work Environment – work is normally performed in a shared office environment.
Typically 8 hours a day, Monday through Friday. After-hours work may be required.
Requires normal physical stamina.
We Have Perspective
Spire accepts online applications through our career site at jobs.spireenergy.com
Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
Job Location: St Louis
Job Segment: Transportation, Accounts Receivable, Business Process, Engineering, Finance, Management
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