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City Utilities of Springfield Operational Resiliency – Training/Exercise Specialist in Springfield, Missouri

Operational Resiliency – Training/Exercise Specialist - ( 22000271 )



Under the direction of the Director – Economic Development, the Operational Resiliency – Training/Exercise Specialist provides technical and administrative support for Operational Resiliency efforts with a focus on inter-departmental Emergency Management / Operational Resiliency training and exercises.


  1. Develops and implements operational resiliency training and exercise programs that support City Utilities Operational Resilience – Framework Plan.

  2. Serve as a member of City Utilities Operational Resiliency Committee, providing support to the Committee Chair and supporting efforts of the Crisis Management Team, Emergency Response Team, Disaster Recovery Team, Incident Response Team, and Business Continuity Team as required.

  3. Ensure various CU departmental training and exercise programs meet requirements as mandated and/or recommended by federal, state, county, or city agencies.

  4. Maintain records and documents on training and exercises conducted and/or hosted by various CU Departments as mandated and/or recommended by federal, state, county, and/or city agencies.

  5. Liaison with the Director -Safety & Physical Security and staff members, support liaison efforts between City Utilities and other governmental agencies as needed.

  6. Assist in field emergencies and response operations when directed. Routinely work with other CU staff in conducting the daily administration and function of the office.

  7. Becomes familiar with Federal and State of Missouri Emergency Management training, recordkeeping, and procedural requirements.

  8. Have in-depth knowledge of the FEMA National Incident Management System and work with CU departments to implement needed plans, policies, and protocols.

  9. Understand different CU departments and how their respective activity relates to CU providing electric, water, natural gas, transit, and broadband services to our customers.

  10. Research and coordinate with federal and state agencies to obtain grants and other funding opportunities for emergency procedures.

  11. Develop a working relationship with Greene County Office of Emergency Management (OEM) staff. Be available to work a 12/24-hour work cycle during a disaster/emergency event.

  12. Work with CU’s Human Resource leadership and staff to assist with identifying departmental-specific Emergency Management/Operational Resiliency training needs. Assist Human Resource staff in coordinating and conducting training exercises.

  13. Performs a variety of tasks using Microsoft Office products and other software. Creates non-routine correspondence, memos, and reports.

  14. Performs other related duties as required or assigned by management.


Education and Experience:

BA/BS in Business Administration, Emergency Management, Public Administration, Public Health, or a related field is required. Exceptional experience and/or business-related college coursework may be considered in lieu of a four-year degree. Two or more years of responsible administrative experience is required. Previous Federal, State or County Emergency Management experience is preferred.


  • Certificates of completion of National Incident Management System (NIMS) training – Incident Command System (ICS) 300, 400 or ability to obtain within first 12 months of employment.

  • Certificates of completion of FEMA Homeland Security Exercise and Evaluation Program (HSEEP) Training Course or ability to obtain within first 12 months of employment.

  • Certified Emergency Manager (CEM) conferred by the International Association of Emergency Managers (IAEM) preferred but not required.

Knowledge, Skills and Abilities:

  • Ability to:

  • Utilize incident command applications, mass notification systems, and emergency communication systems.

  • Learn specific computer programs (PeopleSoft, Concur, etc.)

  • Maintain a strict code of confidentiality.

  • Work independently, multi-task, work under pressure, and meet multiple deadlines.

  • Advanced proficiency in navigating Microsoft Office (Word, Excel, and Power Point) to enter data, set up functions, create spreadsheets and word documents, and process information.

  • Excellent oral and written communication skills, including knowledge of grammar and punctuation.

  • Excellent customer service skills including the ability to interact with people in a positive, courteous manner.

  • Strong attention to detail.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer. May be required to lift items as heavy as 25 pounds. Must be able to operate a vehicle.

Working Conditions:

Normal office environment. Ability to tour and interact with all City Utility facilities will be required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.


Testing may be required.

Full/Part Time: : Full-time - Regular

Work Schedule: : 8AM To 5PM MON-FRI

Work Locations : MO-Springfield

Department : Economic Development and SpringNet

Supervisor's Title: : Director - Economic Development

Pay Range: : Minimum: $987.49/week Midpoint: $1,209.68

Job Posting : Oct 12, 2022, 11:41:12 AM

Req ID: 22000271