Description

Closes: June 22, 2025Starting Range: $65,410 to $96,621, ML 7-8Full Range: $65,410 to $118,631Posting Type: InternalContacts: Hiring Manager, Matt Halloran X4170 & Recruiter, Brittney Greenland X2810

Job Description

This position is critical to the success of the design, configuration, enhancement, and testing of Avista’s transactional and customer facing technology. The successful candidate will be joining a highly capable team that is responsible for three primary areas within the organization. Specifically, our team is responsible for the enhancement and configuration of the ‘Customer Information and billing System’ (CIS), the ‘customer facing technology’ applications (such as myavista.com) and the ‘customer relationship management’ application. The successful candidate will have the opportunity to make a positive impact on both internal and external customer experience by helping the organization deliver new functionality to both our customers and employees.

This role will be focused on testing coordination across teams, executing testing protocols, ‘escalation form’ inquiries support, configuration changes, reporting and enhancement of our Customer Facing Technology and digital self-service tools, with a focus on driving positive business and customer outcomes. This includes, but is not limited to, functionality delivered on myavista.com, Avista’s Mobile App, Avista’s Electric Outage Map and outbound transactional communications (text/email).

Responsibilities

• Collaborate with team members in the identification, documentation and execution on project deliverables.

• Work with internal stakeholders to create, adapt, define, document and execute the testing strategy and test cases for projects that impact customer facing channels.

• Coordinate with 3rd party vendors to create, adapt, define, document and execute the testing strategy and plans, as applicable.

• Execute advanced configuration (user interface-based configuration) and system administrator activities for critical customer solutions applications.

• Act as a liaison between Avista’s Enterprise Technology (ET) Team and various business units for the development and implementation of new systems and enhancement of existing systems.

• Collaborate with cross-functional teams, including business stakeholders and software delivery teams, to implement solutions that meet defined business requirements.

• Document and communicate functional and non-functional software requirements. This may include supporting the drafting of user stories and/or process diagrams.

• Design and assist in implementing metrics that can be utilized to understand and prioritize future enhancements to systems.

• Research, collect and extract data related to customer solution applications, both scheduled and upon request.

• Analyze business problems and evaluate and recommend solutions.

• Develop and support implementation of operational procedures in collaboration with end user business unit(s).

Perform other duties as assigned. Job duties are subject to change as directed by management.

Requirements

• Working knowledge of the utility industry and business functions

• Strong understanding of business processes, the key drivers and measures of success for the business and the short- and long-term direction of the business and technology

• Works well independently and in a team environment

• Excellent oral and written communication skills

Level I:

• AA degree in Information Systems, Business Administration, or related field

• 1-2 years of related experience

Level II:

• BA/BS degree in Information Systems, Business Administration, or related field

• 3-5 years of related experience

Other combinations of education and experience may be considered.

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager. (Remove for Bargaining Unit Positions)

To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. In your cover letter, please describe how user acceptance testing (UAT) can improve Customer Experience . No documents can be attached after you click "Submit".

BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirements Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.