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Avista Utilities Customer Service Representative (CSR Flex II) in Spokane Valley, Washington


Closes: June 17, 2021Salary: $16.07 per hour with increases to $20.04 within 6 months

Job Description

We are currently hiring call center representatives capable of working remotely in order to provide the highest level of customer service. Candidates must enjoy working on computers, have reliable high speed internet service, and love the thought of working from home. A quiet home working space that is free of distractions to conduct business is essential. Candidates should feel comfortable speaking to customers on the phone, embrace technology with open arms, and enjoy learning new systems. This role is not ideal for individuals who are unable to work independently, get flustered with new tasks (especially when it comes to technology), or get stressed easily.

Avista employees work cooperatively, decisively, and strategically. We are guided by the simple principle: do what is right in a manner that is fair and worthy of trust. Avista customer service representatives are the first point of contact and own the customer experience from start to finish. Our employees thrive in a fast paced and dynamic environment.

Working at Avista is full of opportunities and a culture that engages all employees. Your professional growth and development matter to us.

About the CSR Flex II Position

The CSR Flex II positions are guaranteed 20 hours per week but average 30+ hours per week as call volumes fluctuate. The hours of the call center are Monday-Friday, 7:00am -7:00pm and Saturday 9:00am- 5:00pm. Flex II schedules change weekly so flexibility is important. Must be able to be consistently scheduled for 35-40 hours a week for the first twelve (12) weeks of paid training.

Positions are located in: Spokane Valley, WA; Coeur d'Alene, ID; and Lewiston, ID. Applicants must be able to report to their assigned office regularly for scheduled meetings, training sessions, and other required work activities.


Must be able to participate in web-based pre-employment assessments and virtual interviews

Qualified Candidates will have:

  • The ability to work any shift as schedules will rotate. Contact Center hours are Mon-Fri from 7:00am - 7:00pm and Sat 9:00am - 5:00pm. Flexibility is important.

  • The ability to work an average of 30 hours per week (guaranteed 20 hours per week), however hours will fluctuate based on business need. Full time hours are not guaranteed.

  • Must be able to be consistently scheduled for 35-40 hours a week for the first (12) twelve weeks of paid training.

  • Superior customer service skills. The best customer service representatives take pride in a job well done and see a task through to the finish.

  • Compassion, empathy and composure under pressure.

  • Tech savvy with the ability to navigate multiple open tabs, systems and complex processes.

  • Basic math skills and proficiency in a Windows environment are necessary.

  • Bilingual skills are a plus.

  • Military experience may be translatable.

To Apply

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".\

Pre-employment screening requirementsEmployment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

This position is considered safety-sensitive under the Department of Transportation regulations 49 CFR Part 40 and may be subject to pre-employment drug and/or alcohol testing as well as other testing and training requirements as mandated by federal law.

Avista’s Commitment to Equal Opportunity and Affirmative Action Avista is committed to the goal of Equal Opportunity Employment and Affirmative Action. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination law.

Please view Equal Employment Opportunity Posters provided by OFCCP here ( . Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please let us know if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)