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MDU Resources Group Ready Mix Customer Service in Sioux Falls, South Dakota

Ready Mix Customer Service

Company:Concrete Materials/Sweetman Construction

Department:Ready Mix

Location:Sioux Falls, SD

Hiring Manager:Molly J Smith

Closing Date:09/30/2021at 11:59pm CDT

Job Type:Full-Time

Job Summary:

This position starts out at $16.45 and up, depending on experience. This is a full time position with a winter layoff and a spring recall.


Responsible for receiving and documenting complete and accurate order information from customers. Schedules all concrete orders to maximize service while minimizing non-productive time of equipment and personnel.

Answers the phone, by first identifying themselves with their name.

Enters all the required information (including date of delivery, delivery address and directions, type of mix, order quantity, slump, any special delivery/instructions or directions, start time, truck type, spacing, job site safety hazards, etc.) directly into the Command dispatch system, while the customer is on the phone

Ensure accuracy of delivery address.

Answers customer questions and addresses concerns.

Recommends and checks mix designs and concrete volumes when customers are unsure.

Sells the customer on the most advantageous job start times, by utilizing the schedule demand graph to minimize the trucks and drivers called to work.

Evaluates every possible alternative in order to meet the customer needs.

Ensures the customer understands all relevant company policies such as for will-call orders, load limits, additional products, over amount ordered, extra charges, and driver responsibilities.

Reaches consensus concerning actions to be taken regarding policies.

Probes the customer for information, upcoming orders, and cut-off quantities so there are no surprises.

Informs the customer of value added products that are available for his particular job.

Reads the order back to the customer to verify that all the information is correct.

Gives the customer their order number and asks if he or she can be of any other help before ending the phone call.

Makes changes to future and current day orders with customers on the phone.

Calls and informs the customer if a truck is going to be late to their job.

Ensures the schedule is accurate and up to date, so others can rely on the display for decision making.

Informs the Scheduler and Dispatchers of any special instructions or situations relevant to their job function.

Sort tickets for filing, cash or prepaid.

Print and keep records of mix design reports.

Enter cement tickets into excel daily.

Send email usage report to main office.

Performs other duties as assigned.

Typical hours are M-F 7am-5pm and one Saturday per month.

Minimum Qualifications:

High school diploma or general education degree (GED), or

One to three months related experience and/or training, or

Equivalent combination of education and experience.

Knowledge of Spreadsheet software and Word Processing software.

How To Apply

Concrete Materials/Sweetman/Ellis & Eastern and Rail to Road are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Mail completed application to Sweetman Construction Co., 1500 North Sweetman Place, Box 84140, Sioux Falls, SD 57118-4140

Subject to pre-employment drug testing and background check.

This Employer Participates inE-Verify (PDF) (Downloads/EVerifyPoster.pdf) . Download PDF Application (PDF) (Downloads/KRC-61.pdf)

MDU Resources Group, Inc. is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.