Pacific Gas & Electric Company Senior Instructional Designer in San Ramon, California

Requisition ID # 14160

Job Category : Human Resources

Job Level : Individual Contributor

Business Unit: Human Resources

Job Location : San Ramon


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

Department Overview

The Enterprise Curriculum Development Team is a dynamic group within PG&E Academy that focuses on strategically aligning itself with each line-of-business toward a goal of creating the safest most reliable system in the industry. It is our job to increase employee safety and productivity by designing, developing and delivering best in industry learning and on the job support solutions.

We are seeking team members who can thrive autonomously in a fast paced environment that is change. To be successful, you must be open to change, possess a passion for learning and innovation, be able to build strong internal and external relationships and have a strong propensity for action, results and continuous improvement.

Position Summary

PG&E Academy is looking for a Senior Instructional Designer to join our PG&E Academy Curriculum Development Team in support of Enterprise learning needs. This role works closely with the development team and clients to:

  • Conduct needs analysis, review existing learning options, and facilitate discussions to recommend the most appropriate and cost-effective learning and performance support solutions.

  • Leverage industry best practices, new technologies and training evaluation metrics as they apply to learning solutions.

  • Lead and oversee the design and production of learning solutions and deliverables, working with subject matter experts and other Academy team members.

  • Manage the assignment and quality of design work to ensure that the learning solution is on time, on target and on budget. Establish and hold others accountable to quality standards.

  • Provide input to the project manager to develop timeline and resource plan.

  • Partner with delivery teams to ensure successful transition of curriculum from development to the classroom.

The successful candidate should have a proven track record in analysis, design, development and implementation of small and large scale learning solutions. The Senior Instructional Designer must have excellent written and verbal communication skills. The candidate must also demonstrate the ability to provide feedback to instructional designers on learning solution content. The candidate should have exceptional organizational skills to manage multiple projects and the ability to analyze and interpret data. The position requires up to 40% travel within PG&E's service territory.

Job Responsibilities

  • Performs quality assurance reviews of learning solutions

  • Defines curriculum learning objectives and course outline using new approaches and tactics; designs curriculum and develops/builds training content and materials

  • Identifies the developmental needs of others and coaches and mentors others to improve their knowledge or skills

  • Uses SME/LOB meetings and best practices to develop content to support the course objectives and assessment

  • Manages project portfolios to allow cross-prioritization of projects for budget forecasting purposes; ensure projects are strategically aligned and ensures projects stay on track

  • Performs complex job and task analysis for training and curriculum redesign purposes

  • Reviews metrics that provide data for process measurement, business operations or risk assessment



  • Bachelor's Degree in Instructional Design or related field, or equivalent work experience

  • Minimum 5 years of Instructional Design or Communications or Teaching or Training or Change Management or Graphic Design work experience required.

  • Experience in designing and developing curriculum for cross-functional projects.

  • Experience working on small to mid-size projects and/or training programs.


  • Experience working in the Energy/Utility industry

  • Experience with benchmarking or research of industry-wide best practices

  • Experience with designing and/or integrating multimedia development or technology across curricula

  • A strong working knowledge of instructional design for both classroom and eLearning environments

  • In-depth experience with the following applications/systems: MS Word, PowerPoint, Excel, instructional design software, testing software, content management system

  • Experience in designing and developing curriculum for large cross-functional projects