Pacific Gas & Electric Company Expert Application Support Analyst in San Ramon, California
Requisition ID # 16540
Job Category : Information Technology
Job Level : Individual Contributor
Business Unit: Information Technology and Supply Chain
Job Location : San Ramon
Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Engineering and Design DevOps team under Gas & Electric Business Technology group is responsible for application development and support of many business-critical applications. This team is involved in day to day support of operations in addition to enhancing the applications as well. We also get involved in projects and create new applications as needed by the business. These applications are used by many lines of businesses internally and some of the applications are for external clients too.
The successful candidate will be helping with the day to day support activities to the business users from the IT point of view.
Act as a liaison and work with the business and Bentley and AutoCAD vendor teams.
Will act as a IT SME for Bentley and AutoCAD products and work with the project teams as a tech lead in defining the infrastructure needs, suggesting the best practices.
Lead the other IT team members supporting these products and provide upward status updates.
Monitor the performance of the infrastructure and make sure platforms are up to date working with the vendors on the necessary patches/upgrades
Coordinate the product/project releases and actively participate in the Disaster Recovery exercises to make sure the platforms are reliable
BA/BS in Computer Science, Management Information Systems, or equivalent experience and/or field of study
Minimum 7 years of programming support and analysis experience
Experienced in supporting Bentley and AutoCAD product suites
Leading operational teams
Proven knowledge with programming support principals to enhance and maintain system performance
Expert understanding of troubleshooting, diagnosing, and maintaining software, how it works, and how it often breaks
Multiple programming languages experience
Leading operational teams
Ability to create complex test beds, creates test scenarios, create regression tests, document and assess software reliability
Ability to enhance the end-user experience
Work Scope: Possesses broad technological expertise. Assignments are complex, have major associated risks with high visibility. Solid understanding of Application Development Frameworks and Coding standard. Support governance of development standards and frameworks. Responsible for diagnosing and correcting complex production issues. Full understanding of combined technical, business, and processes areas. Solid understanding of PG&E Production methodology and compliance processes and impact to client projects. Applies significant technical concepts of subject area and procedures and techniques; ability to use and define technical details of assigned work. Serves as key technical resource with areas of specialization.
Problem Solving: Resolves application programming problems of complex scope through cross-functional team participation
Internal/External Contact: Runs O&M team meetings
Provides and documents resource estimates in response to business service requests
Lead less experienced Application Support Analysts on technically complex projects or work
Solid understanding of the impact to all application areas of systems/sub-systems modifications and enhancements; has broad, over-arching understanding of impact to IT
Leads teams of programmer- analysts
Keeps up with programming trends
Provides input on deployment plans
Work Location: San Ramon