Pacific Gas & Electric Company Wildfire Safety Ops Center Analyst, Senior in San Francisco, California

Requisition ID # 13596

Job Category : Environmental Management / Safety

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.


In 2018 PG&E opened its Wildfire Safety Operation Center (or WSOC). This facility and the team that runs it play a key role in the prevention and mitigation of wildfires across PG&E’s 70,000 square mile service territory in Northern and Central California. The Analyst role involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations which may necessitate extended hours of work. The PG&E Wildfire Safety Operations Center duties include monitoring of wildland fire detection technologies, deployment and tracking of fire resources and first responders to incidents, and interpreting data to provide accurate situational awareness to Executive Leadership. The Analyst will play a key role in developing recommendations to PG&E Officers to perform a Public Safety Power Shutoff, a pro-active de-energization of overhead electric lines when the risk exceeds defined thresholds.

The Wildfire Safety Operations Center is a 24/7/365 operation. The Analyst role is a shift role.

The successful candidates hired to build the Wildfire Safety Operations Center team will possess the personality traits, work habits, communication, social skills, and attention to detail necessary to work effectively within a fast-paced process-driven 24x7, 365 watch center environment. Due to the pressures of this environment, those with the ability to think clearly under pressure, prioritize and manage time effectively will be most effective in this role. PG&E is seeking individuals who have exemplary personal and professional integrity, and demonstrate strong interpersonal skills. Lastly, as this is a new team and PG&E is rapidly building capabilities, persons desiring a fast paced “startup like” experience are expected to thrive.

Job Responsibilities

  • Responsible for working in a 24x7 watch center environment

  • Monitor fire identification data from various detection sources (e.g., social media, radio traffic, satellite imagery).

  • Upon detection of fire, the Analyst will assess threat to PG&E facilities based on proximity, susceptibility of facilities to damage, weather, availability of firefighting resources, geography, and other factors that affect fire behavior. Communicate threat to impacted PG&E organizations and lead phone calls with PG&E Public Safety Specialists to coordinate necessary responses.

  • Gather information for the decision to be made to determine deployment locations for contract fire safety resources based on needs to mitigate fire risk.

  • Analyze fire risk and weather forecast data to frame recommendations to the on-duty PG&E Officer in Charge to perform a pro-active Public Safety Power Shutoff.

  • Develop periodic situational awareness briefings for distribution across PG&E to generate awareness of fire activity and risk.

  • Coordinate with Emergency Operations Center (EOC) during EOC Activations.

  • Integrate and share information with other analysts and teams.

  • Maintain appropriate documentation to support decision making, regulatory, and legal requirements.

  • Other duties as assigned by the Wildfire Safety Operations Center Supervisor.



  • High School or GED-General Educational Development-GED Diploma

  • Job-related experience, 6 years

  • Knowledge of common internet protocols and applications

  • Excellent interpersonal skills and professional demeanor

  • Excellent verbal and written communication skills

  • Excellent customer service skills

  • Proficient with Microsoft Office Applications (Word, Excel, Outlook)

  • Candidate must be able to work well and focus in a highly stressful environment


  • Knowledge of gas and/or electric utility systems, applications, and processes

  • Bachelor's degree in a related field or equivalent demonstrated experience and knowledge

  • Knowledge of various fire detection technologies

  • Sufficient knowledge of fire behavior to assess fire threat to public infrastructure

  • Experience operating within an Incident Command Structure system

  • Over 1 year experience as fire fighter, emergency agency/department dispatcher

  • Previous watch center or control center experience

  • Experience in new or “startup” organizations (e.g., being part of a new team that’s developing new capabilities within a company)

  • Experience developing processes and/or technology tools