Pacific Gas & Electric Company Strategic Analyst, Senior (Measurement, Data Analytics and Products) in San Francisco, California

Requisition ID # 15583

Job Category : Business Operations / Strategy

Job Level : Individual Contributor

Business Unit: Customer Care and CRE

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

In Customer Care, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. Within Customer Care, PG&E’s Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management (DSM) programs; including energy efficiency, demand response, clean energy, and rate programs that help PG&E’s customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department’s legacy of effective demand side management programs on into the future.

Within CES, Measurement, Data Analytics and Products (MDAP) organization works collaboratively with the aforementioned CES organizations and supports teams focused on Energy Efficiency product and program management, customer programs management, related product and program sales and marketing, data and energy management products, and other organizations within PG&E. MDAP operationalizes an internal advanced analytics and solutions consultation team focus the following types of analyses:

  • Descriptive: reporting, dashboard developing, ad-hoc queries

  • Prescriptive: optimization, targeting

  • Strategic: policy analysis, business cases, benchmarking, market research

Past projects include:

  • Developed Tableau-based Energy Efficiency reporting dashboards

  • Built cost-benefit business cases to evaluate existing products or new project ideas

  • Forecasted market potential and adoption for DSM technologies and services

  • Analyzed customer demographic, program participation and Smart Meter interval data to build program-targeting propensity models

Position Summary

Within Measurement, Data Analytics and Products is a Customer Solutions Analysts team. The Senior-level Strategic Analyst will be part of a unique team of motivated Data Practitioners leading functional engagements and business analysis consultations to drive for industry leading data analytics, algorithm designs, and data inferences result in achieving business intelligence insights and recommendations to better service PG&E’s customers.

As a member of the team, you would primarily focus on utilizing relationships to CES line of businesses and support big data analytical life cycle needs. Once a project is identified, you would help to develop project scopes and complete project management related tasks including final presentations. As part of a collaborative matrix organization, MDAP team members may serve as the project manager on one project, a technical lead on another, or provide full support independently.



  • Bachelor’s Degree in Econometrics, Economics, Engineering, Mathematics, Applied Sciences, Statistics or job-related discipline or equivalent experience

  • 4 years of related experience to include data analytics and statistical inference


  • Knowledge of data model design philosophies and methodologies for data warehouse

  • Ability to manipulate data within hardware, software, or databases as needed to perform at the job level

  • Ability to file, store, retrieve and maintain data stored on computers and databases as needed to perform at the job level

  • Knowledge of statistical theories, concepts, methods, best practices, and analyses as needed to perform at the job level

  • Knowledge of relevant programming languages and tools - for example SQL (Oracle/Teradata), Python, R, Tableau, SAS – as needed to perform at the job level

  • Ability to develop reports, models, and simulations as needed to perform at the job level

  • Competency in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


Scoping and Project planning

  • Work with internal stakeholders to understand business, regulatory, and policy needs

  • Solve complex problems though working with diverse teams at PG&E

  • Identify gaps, excessive simplification, and oversights in project plans

Communication, Summary Presentation and Visualization

  • Support development of summary presentations for senior management

Analytics and Modeling

  • Use and synthesize data from various sources into a user-friendly model

  • Develop expertise with customer demographic and utility data

Hiring Manager: Ming Hao