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Pacific Gas & Electric Company Senior Customer Care Program Engineer, San Francisco, Davis, or San Ramon, CA in San Francisco, California

Requisition ID # 24345

Job Category : Engineering / Science

Job Level : Individual Contributor

Business Unit: Customer Care and CRE

Job Location : Davis; San Francisco; San Ramon; San Ramon


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

PG&E’s Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management programs including, energy efficiency, distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E's Energy Efficiency Portfolio Management organization performs all activities that encompass managing the key regulatory programs related to customer segments. This is your opportunity to join a dynamic team of energy professionals focused on delivering cost saving and carbon reducing energy efficiency programs.

Position Summary

Within the CES department, PG&E’s Codes, Standards, and Crosscutting team is seeking a Senior Program Engineer to support appliance standards advocacy. Our work seeks to positively influence the California Energy Commission (Title 20), US Department of Energy (USDOE) appliance standards, Energy Star specifications, and ASHRAE commercial equipment standards. Day-to-day work will entail collaboration with the advocacy lead, developing work plans, managing consultants who conduct research and analysis, and reviewing deliverables. The role requires a dedicated, long term commitment to energy efficiency to establish new codes and standards.

In addition to collaborating with the building codes program engineer, the appliance standards program engineer will coordinate with EE incentive programs and other internal lines of business: demand response, distributed generation, EE products and engineering. External coordination will include other Investor Owned Utilities, the California Energy Commission (CEC), and state and national building code and appliance standards advocates. The role requires a dedicated, long term commitment to energy efficiency to establish new codes and standards; however, success includes the satisfaction of achieving significant carbon reductions in support of a more sustainable environment.

This position requires travel at least 30% of the time.


  • Support the advocacy lead for appliance standards by proactively leading engineering research and analysis and by supporting other aspects of advocacy: stakeholder meetings, communication, etc.

  • Know and understand existing Title 20 and DOE appliance standards, and relationships to other key regulations, ratings, incentive programs, etc.

  • Understand the design and operation of consumer electronics, white goods, water heaters/boilers, commercial and residential HVAC, refrigeration and motors well enough to postulate new regulations, guide the development of work plans and research, guide engineering and economic assumptions and analyses

  • Review proposals, verify accuracy, and clearly communicate the technical rationale behind decisions to various types of audiences.

  • Support delivery and technology transfer of programs and services.

  • Make technical presentations to wide range of audiences



  • Bachelor’s degree in engineering or equivalent experience

  • 4 years of experience in energy efficiency and/or appliance standards

  • Must possess a valid California driver’s license or ability to obtain by first day of employment


  • Master’s degree in engineering or equivalent

  • Professional Engineering license

  • Subject matter expertise in manufacturing design, test procedures, and engineering economic analysis

  • Subject matter expertise in California’s Appliance Standards Energy Efficiency Standards (Title 20), Department of Energy appliance standards, and Energy Star

  • Familiarity with California’s Energy Efficiency Building Codes (Title 24) and ASHRAE 90.1, including the update process

  • Principal author of peer-reviewed papers on energy efficiency

  • Interest in energy efficiency as a long-term career choice

  • Demonstrated ability to concurrently plan and implement multiple complex projects

  • Contract development and procurement experience

  • Excellent written and public speaking skills