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Pacific Gas & Electric Company Senior Business Operations Specialist (Stakeholder Communication), San Francisco Bay Area in San Francisco, California

Requisition ID # 22642

Job Category : Business Operations / Strategy

Job Level : Individual Contributor

Business Unit: Customer Care and CRE

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

In Customer Care, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. Within Customer Care, PG&E’s Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management programs, including energy efficiency; distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department’s legacy of effective energy efficiency programs on into the future.

Within CES’ Energy Efficiency team, the EE Operations (EE Ops) team is a dynamic and critical organization which manages relationships with PG&E's commercial, industrial, and agricultural (CIA) customers, and certain external third-parties—such as energy consulting companies that focus on energy efficiency programs and services. This is your opportunity to join a dynamic team of energy professionals focused on delivering cost saving and carbon reducing energy efficiency programs and services to PG&E’s 15 million customers.

Position Summary

This position is responsible for supporting the Energy Efficiency department and/or line of business system needs, identifying and implementing process and system improvements, managing communications, coordinating and delivering trainings for essential business procedures/processes, and driving the development of new resources and tools.


  • Develop and Manage communications

  • Develop internal work procedures and initiate process improvements

  • Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives

  • Liaison between various departments and cross functional teams

  • Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness

  • Research and data analysis; compile and prepare reports for upper management

  • Utilize system and personnel resources to successfully address inquiries from internal business partners

  • Support organization as a subject matter expert by providing information and direction to resources through various delivery channels

  • Develop and manage trainings to enhance knowledge and job skills

  • Participate on cross functional teams



  • 5 years of related experience with developing communications and/or providing project management

  • Bachelor’s degree in business, marketing, communications or related field or equivalent experience


  • Ability to lead teams

  • Ability to communicate findings and recommendations at the manager level

  • Advanced understanding of MS Office

  • Strong qualitative and quantitative analytical skills

  • Adaptable to changing environments and ability to learn new concepts quickly

  • Strong organizational skills; ability to multitask

  • Strong oral and written communication skills

  • Experience generating reports and interacting with Salesforce SRM and/or database systems

  • Experience with setting up and delivering training sessions

  • Ability to identify and work independently with key stakeholders

  • Good public speaking and presentation abilities

  • Ability to manage multiple projects with demanding time constraints