Pacific Gas & Electric Company Manager, Wildfire Safety Ops Center in San Francisco, California

Requisition ID # 14131

Job Category : Compliance / Risk / Quality Assurance

Job Level : Manager/Principal

Business Unit: Electric Operations

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.


In 2018 PG&E opened its Wildfire Safety Operation Center (or WSOC). This facility and the team that runs it play a key role in the prevention and mitigation of wildfires across PG&E’s 70,000 square mile service territory in Northern and Central California. The WSOC Supervisor oversees operations in the WSOC, which includes monitoring of wildland fire detection technologies, deployment and tracking of fire resources and first responders to incidents, and interpreting data to provide accurate situational awareness to the WSOC Manager and Director-level leadership. The Supervisor will play a key role in the process of proactively shutting off power (i.e., deenergizing electric systems) during times of extreme fire risk, and in restoring power when risk has decreased.

The Wildfire Safety Operations Center is a 24/7/365 operation, that is expected to be comprised of a team of 3 Supervisors and 15 Analysts. Analysts will staff the center 24/7, and Supervisors will be present during the times of greatest wildfire ignition risk, or when wildfires are impacting operations. Therefore, the Supervisors will not be at the WSOC 24/7, but will be present during daylight hours 7 days per week.

The successful candidates hired to build the Wildfire Safety Operations Center team will possess the personality traits, work habits, communication, social skills, and attention to detail necessary to work effectively within a fast-paced process-driven 24x7, 365 watch center environment. Due to the pressures of this environment, those with the ability to think clearly under pressure, prioritize and manage time effectively will be most effective in this role. PG&E is seeking individuals who have exemplary personal and professional integrity, and demonstrate strong interpersonal skills. Lastly, as this is a new team and PG&E is rapidly building capabilities, persons desiring a fast paced “startup like” experience are expected to thrive.

Job Responsibilities

The Wildfire Safety Operations Center Manager leads the 18-person WSOC organization, and is accountable for the performance of the WSOC team. The responsibilities of PG&E’s Wildfire Safety Operations Center Manager include but are not limited to the following:

  • Responsible for managing a 24/7 watch center environment

  • Set expectations for WSOC Supervisors on day-to-day basis. Drive performance and continuous improvement in the WSOC Supervisor team. Drive consistency in leadership approach to establish the right WSOC team culture and capability of WSOC Analysts.

  • Ensure the WSOC team has an appropriate training plan, and that the plan is being executed well to build team capabilities. Work with the WSOC Supervisors and business partners to implement the training plan.

  • Responsible for the WSOC daily situational awareness report for distribution to Executive Leadership, as required

  • Interface with public partners as needed, including Cal OES, Cal Fire, local governments, and local emergency managers, to provide awareness of, and collaboration with the WSOC

  • Oversees the WSOC’s coordination with PG&E’s Public Safety Specialists (PSSs) to Incident Command Posts (ICPs)

  • Oversee the deployment of Capstone fire safety resources to protect company assets. Accountable for Capstone fire safety resources being effectively deployed to mitigate fire risk. Work with field leaders (e.g., M&C Superintendents) across the business to ensure field leaders needs are being met as PG&E uses new resources to mitigate fir risk.

  • Ensure Fire Incident Reports developed and communicated by the WSOC are timely and have the needed quality to enable field and control center leadership to coordinate response to fires.

  • Facilitate calls with PG&E Executives related to the WSOC, including discussions preparing for, deciding to make, perform, then restore power from a Public Safety Power Shutoff.

  • Coordinate with and support the Emergency Operations Center (EOC) as needed during EOC Activations.

  • Manage the WSOC Supervisor schedule, ensuring there is appropriate coverage in the WSOC

  • Work with the WSOC Supervisors to develop a people strategy for the WSOC to ensure continuity of service. Manage team and individual performance, perform effective succession planning, and build a pipeline to hire new analysts as needed.



  • Bachelors Degree in job-related discipline or equivalent experience

  • Utility industry experience, 8 years - Knowledge of gas and/or electric utility systems, applications, and processes

  • Experience in emergency planning, 5 years


  • Experience in the restoration and control of electric power systems

  • Track record of building teams

  • Strong interpersonal skills and professional demeanor

  • Experience and/or strong knowledge relative to operating within an Incident Command System (ICS), exhibited by ICS 100-400 certification, and National Incident Management System (NIMS) 700 certification.

  • Well-developed verbal and written communication skills

  • Well-developed customer service skills

  • Candidate must be able to work well and focus in a highly stressful environment

  • Competency in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences