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PG&E Incident Investigator, Senior in San Francisco, California

Requisition ID # 73591

Job Category : Business Operations / Strategy

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco

Job Summary

The Electric Incident Investigations team performs electric and ignition incident investigations. The responsibilities of this team include preparation and timely submittal of incident reports to the CPUC and to PG&E Electric Operations leadership, responding to related data requests, reporting on investigation findings, and developing recommendations for preventing recurrence of the root causes of incidents. The team also manages the process for documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events and staffs the Electric Incident Reporting (EIR) On-Call roster, enabling timely notifications of incidents to the CPUC. S/he collaborates cross-functionally to gain consensus through investigations, leveraging the appropriate stakeholders at key checkpoints.

Job Responsibilities

  • Track and monitor completion incident reports and associated data requests to the CPUC and to PG&E Electric Operations leadership, independently identifying bottlenecks and resolving or escalating as appropriate. May draft/edit deliverables.

  • Summarize findings/work of team for internal stakeholders.

  • Work with other PG&E departments to gather information to determine extent of condition, understanding past/current/future efforts/initiatives/programs that may be related to a current investigation. This may include departments such as the Corrective Action Program (CAP), Electric Asset Strategy, and the Applied Technology Services (ATS).

  • Work with the leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop responses and/or gain consensus.

  • Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.

  • Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Senior Manager level.

  • Support Electric Incident Reporting, Emergency Operations Center, and/or Regional Emergency Center activations. May include documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.

  • Ensure communication is tailored to the audience, including ensuring data summaries are at the appropriate level of detail.

  • Present and review with stakeholders up to Senior Manager, gaining acceptance, concurrence or approval, where required.

  • May prepare and present materials to internal Electric Operations leadership and key stakeholder groups, such as Asset Strategy and the Community Wildfire Safety Program. Partner with business stakeholders to ensure that issues that arise during the meetings are resolved.



BA/BS in Engineering, Business, Science or job-related discipline or equivalent work experience.

5 years of job-related experience


5+ years’ experience in engineering, investigation, construction, utility operations, project/program management, causal evaluations, analytical/regulatory/legal environment and/or related education.

Ability to make sense of complex, high quantity, and sometimes contradictory information and translate to actionable key takeaways and visualizations (e.g., Tableau dashboard), iterating to meet customer needs

Excellent oral (phone and in-person) and written (e-mail, presentations, dashboard summaries/key takeaways) communication skills, including technical writing and presentations

Competency to identify effective and efficient processes with a focus on continuous improvement

Knowledge of and experience with construction, operations, engineering/design, standards within a utility context

Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks

Ability to work independently and collaborate, removing obstacles or escalating to get work done

Ability to plan and prioritize work to meet commitments aligned with organizational goals

Prior experience with project/program management, managing large volumes of work concurrently

Ability to collaborate and influence in matrixed environments, including outside areas of expertise

Experience working in an Emergency Operations Center (EOC) or similar environment at a utility, communicating directly with field offices and/or field employees

Understanding of investigation concepts, methods and techniques

Prior experience working closely with legal/regulatory/field operations teams to meet shared objectives

Prior experience working as a liaison between groups (e.g., between operations and legal/regulatory) in customer/client-centric organization

Knowledge of the utility business and corresponding line of business-related functional areas

Knowledge of engineering/construction/operations at a utility, including processes and procedures

Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level

Experience with new organizations or rolling out new processes, including change leadership and adoption metrics

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.