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PG&E Expert Technical Writer in San Francisco, California

Requisition ID # 37661

Job Category : Engineering / Science

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco

Department Overview

The men and women of Electric Operations Emergency Preparedness Department are key in responding to emergency events such as Public Safety Power Shutdowns, large catastrophic earthquakes, severe winter storms, wind events, wildfires, and other natural disasters as well as man-made incidents, hazards and threats. PG&E directs emergency operations from their Emergency Preparedness and Response Department. The Emergency Preparedness and Response Department is a part of the Electric Ops program reporting directly to the Sr Executive Vice president of Electric Operations and is the lead for directing emergency response operations across the enterprise and in preparing PG&E for all emergencies and disasters. EP&R works with Executives, Field Crews, various Lines-of-Business and other PG&E entities to reduce the consequence of emergency incidents and disasters by development and deployment of plans, procedures, protocols, exercises, drills, workshops and orientations on a variety of topics.

The ALL Hazards Unit of EP&R is mainly responsible for the Company Emergency Response Plan, and associated Annexes, filing the GO 166, facilitating stakeholder and community outreach. All Hazards also manages the companies Mutual Assistance Program with external partners.

Position Summary

Will develop and maintain documents, libraries, information systems, job aids, and other pertinent media to support PG&E’s response to emergencies. The Expert Technical Writer (ETW) must be able to work independently with focus on high quality deliverables. The ETW should be familiar with project management and continuous improvement ideas and methodology.

The ETW will also translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and Sharepoint Sites. Collaborates with and gathers information from internal and external clients to develop documentation that is easy to understand and use. Performs document editing, document lifecycle management, basic web setup and document publishing.

Job Responsibilities

  • Demonstrates broad expertise, knowledge and technical competence and applies to wide ranging issues

  • Develops and implements communications, training and change management in support of major change management and implementation initiatives

  • Develops new and innovative technical documentation tools, processes and methods.

  • Leads large, cross-functional and complex technical documentation projects.

  • Creates updates and maintains department Sharepoint sites.

  • May act as a team lead and/or coach to developing employees.

Qualifications

Minimum:

  • Bachelors Degree in English, Technical Writing, or related field; or equivalent experience

  • Job-related experience, 6 years

Desired:

  • Experience in process improvement

  • Experience in project management

  • Experience in technical writing

  • Experience in content management

  • Advanced knowledge and application of documentation technologies and processes

  • Written and oral communication skills

  • Proficient in the use of MS Office and SharePoint

  • Ability to work independently and as part of a team

  • Ability to lead project teams

  • Lean Six Sigma designation

  • PG&E writing style experience

Pacific Gas and Electric Company is an AA/EEO employer that actively recruits and hires a diverse workforce.

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