PG&E Expert Technical Writer in San Francisco, California
Requisition ID # 37661
Job Category : Engineering / Science
Job Level : Individual Contributor
Business Unit: Electric Operations
Job Location : San Francisco
The men and women of Electric Operations Emergency Preparedness Department are key in responding to emergency events such as Public Safety Power Shutdowns, large catastrophic earthquakes, severe winter storms, wind events, wildfires, and other natural disasters as well as man-made incidents, hazards and threats. PG&E directs emergency operations from their Emergency Preparedness and Response Department. The Emergency Preparedness and Response Department is a part of the Electric Ops program reporting directly to the Sr Executive Vice president of Electric Operations and is the lead for directing emergency response operations across the enterprise and in preparing PG&E for all emergencies and disasters. EP&R works with Executives, Field Crews, various Lines-of-Business and other PG&E entities to reduce the consequence of emergency incidents and disasters by development and deployment of plans, procedures, protocols, exercises, drills, workshops and orientations on a variety of topics.
The ALL Hazards Unit of EP&R is mainly responsible for the Company Emergency Response Plan, and associated Annexes, filing the GO 166, facilitating stakeholder and community outreach. All Hazards also manages the companies Mutual Assistance Program with external partners.
Will develop and maintain documents, libraries, information systems, job aids, and other pertinent media to support PG&E’s response to emergencies. The Expert Technical Writer (ETW) must be able to work independently with focus on high quality deliverables. The ETW should be familiar with project management and continuous improvement ideas and methodology.
The ETW will also translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and Sharepoint Sites. Collaborates with and gathers information from internal and external clients to develop documentation that is easy to understand and use. Performs document editing, document lifecycle management, basic web setup and document publishing.
Demonstrates broad expertise, knowledge and technical competence and applies to wide ranging issues
Develops and implements communications, training and change management in support of major change management and implementation initiatives
Develops new and innovative technical documentation tools, processes and methods.
Leads large, cross-functional and complex technical documentation projects.
Creates updates and maintains department Sharepoint sites.
May act as a team lead and/or coach to developing employees.
Bachelors Degree in English, Technical Writing, or related field; or equivalent experience
Job-related experience, 6 years
Experience in process improvement
Experience in project management
Experience in technical writing
Experience in content management
Advanced knowledge and application of documentation technologies and processes
Written and oral communication skills
Proficient in the use of MS Office and SharePoint
Ability to work independently and as part of a team
Ability to lead project teams
Lean Six Sigma designation
PG&E writing style experience
Pacific Gas and Electric Company is an AA/EEO employer that actively recruits and hires a diverse workforce.
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