Pacific Gas & Electric Company Expert IT Product Specialist (IIPA) - Flexible Location in San Francisco, California

Requisition ID # 14487

Job Category : Information Technology

Job Level : Individual Contributor

Business Unit: Information Technology and Supply Chain

Job Location : Concord; Rocklin; San Francisco; San Ramon; Stockton


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Expert IT Product Specialist, Infrastructure & Operations – Flexible Location

Department Overview

Information Technology (IT) is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.

Position Summary

The role of the IT Product Specialist is to manage the entire lifecycle of assigned IT product(s) or service(s). Major responsibilities include collaborating with key stakeholders in the selection process, developing detailed system designs from requirements, contract management, vendor management, capacity management, contributing to future direction and roadmaps, escalated support and product consulting, and documentation.

  • Implementation experience of Software AG Alfabet product

  • Understanding of Enterprise Architecture and Application Portfolio Management

  • Hands-on experience of Alfabet

  • deployment & system configurations / administration

  • LDAP based integration for user authentication

  • Understanding of Alfabet base meta-model

  • Customization of data model, Wizards, Cockpits, Guidepages

  • Creation of Custom Reports

  • Creation of Custom Indicators for Application Rationalization purposes

  • Workflow Implementation

  • ADIF scripting for data Load

  • Alfabet implementation using Oracle as backend database is a plus

  • Knowledge of infrastructure components such as Load Balancer, Firewalls

  • Knowledge and experience of integration patterns, REST API

The headquarter options are San Francisco General Office, Concord RMC, San Ramon, Stockton RMC, Rocklin RMC.

Job Responsibilities


  • Performs product management duties over a sector of technology products or services or assigned to high profile products or services.

  • Oversee and manage the continuous product lifecycle from research, planning and implementation to retirement.

  • Introduce new innovative solutions that enhance the existing capabilities of the product(s) or service(s). Develop methods of automation and optimization.

  • Exercise independent judgment and discretion in matters of significance with broad scope and high complexity.

  • Be a technical leader. Mentors and develops internal training programs on the targeted product(s) or service(s).


  • Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.

  • Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users. Partner close with the vendor to influence the product’s future capabilities.

  • Partner with the accountable planning organization to research new market technologies and make recommendations that are aligned with the Company’s vision and values.


  • Be a Subject Matter Expert for the assigned products or services that is recognized both internally and externally of PG&E. Demonstrate full technical competence within the in-depth areas of computing or network.

  • Understand and analyze a project’s business and technical requirements. Provide guidance and recommendations for gaps in the requirements.

  • Leveraging targeted IT products or services, lead sessions with peers to translate requirements into a detailed solution design that teams can leverage to properly deploy and implement.

  • Document design specifications, installation instructions, configuration manuals, procedure manuals, and other system-related information.

  • Have a thorough understanding of IT project and planning methodologies. Contribute to the enhancement of PG&E’s IT project and planning methodologies.

  • Span multiple technologies and areas in order to be able to provide accurate project timelines, complete labor and materials cost estimates to the project.

  • Verify stability, interoperability, portability, security, or scalability of system architecture.

  • Manage and lead multiple cross-functional projects as well as providing guidance to peers on other projects


  • Manage the enterprise wide technical capacity for targeted

  • IT products or services.

  • Work with projects to determine the best use of existing technology capacity for resource allocation.

  • Partner with key stakeholders to determine and understand future technology capacity.

  • Analyze areas of opportunities to optimize costs of IT products or services.

  • Engage with the product’s vendor to manage the process to request additional units including working with projects needing new product contracts and licenses.

  • Perform contract management and be responsible for understanding and complying with the product’s existing maintenance contracts and/or licenses.


  • Work closely with IT professionals to troubleshoot and resolve complex operational issues.

  • Drive conventions and standards (such as usage or configuration) across multiple products to maximize user experience.

  • Be a third-tier support specialist to other IT professionals for escalated operational issues.


  • Participate in business, technical, and contract negotiations with vendors.

  • Act as a conduit for vendor relationship, licensing, and incident management.

  • An advocate for business unit and IT operational clients to ensure business requirements are cost effective and needs are met.

  • Provide budget support to IT professionals and stakeholders.


  • Contributes to a variety of documentation such as strategies, plans, designs, usage or configuration standards, policies, guidelines, user requirements, roadmaps, reports, metrics, process manuals, configuration manuals, and other documentation specific and necessary for the targeted product or service.

  • Produce technical business plans for the assigned department and technical area.



  • BA/BS in Computer Science, Business, Engineering or equivalent work experience

  • 8 years Software Development\IT Tools experience

  • Experience working with Application Portfolio and Architecture Support tools such as Software AG Alfabet and Aris tools


  • MS/MBA in Computer Science, Business, Engineering or equivalent work experience

  • 10+ years of relevant technical experience

  • Known in the IT Industry related to the targeted products

  • Experience working at a Utility Company