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PG&E Director, Business Operations in San Francisco, California

Requisition ID # 67180

Job Category : Business Operations / Strategy

Job Level : Director/Chief

Business Unit: Shared Services

Job Location : San Francisco

Department Overview

The Business Operations department operates within Shared Services. The team supports Land & Environmental Management, Remediation, Risk & Compliance, Corporate Real Estate, Transportation, and Aviation Services. The team supports Shared Services operations by providing standardization, governance, and optimization of core shared functions.

Position Summary

This position will direct and lead the Shared Services Business Operations department responsible for Safety programs, Contract Management, Clerical Support, Data Management and Technology Portfolio, Reporting, and Analytics. The Director of Business Operations will provide leadership to influence impactful and sustainable change to Shared Services. He/She will regularly evaluate the overall performance by gathering, analyzing and interpreting data and metrics. He/She will promote a culture of continuous improvement and collaboration while looking for efficiency of business procedures according to organizational objectives.

Reporting Relationship

The position will report directly to the Vice President of Shared Services.

Job Responsibilities

  • Drive consistency in Shared Services’ processes, tools, and business operations.

  • Elevate and empower continuous improvement to drive cultural change by promoting and building aculture of process excellence and ownership.

  • Lead the team to define, develop, and maintain comprehensive Shared Services enterprise BPR performance measures and metrics.

  • Maintain a deep understanding of the enterprise business processes, strategy, and direction to ensureShared Services is delivering services that will increase value to the business.

  • Identify gaps and risks and make recommendations to the Senior leadership team to close gaps and mitigate risks.

  • Manage and direct processes and technological projects and enhancements.

  • Anticipate future possibilities and translate them into breakthrough strategies.

  • Anticipate and balance the needs of multiple stakeholders.

  • Become a trusted partner who can make sense of complex, high quantity, and sometimes contradictory information to solve problems effectively.

  • Support the new Operating Rhythm and One PG&E approach to do business.

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

  • Seeing ahead to future possibilities and translating them into breakthrough strategies.

  • Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

  • Effectively building formal and informal relationship networks inside and outside the organization.

  • Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

  • A safety champion in words and deeds with respect to both employee and public safety.

  • Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

  • Using various- communications that convey a clear understanding of the needs of different audiences.

  • Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

  • Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

  • Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

  • Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

  • Interpreting and applying understanding of key financial indicators to make better business decisions.

  • Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

  • Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.

  • Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

  • Building strong customer relationships and delivering customer-centric solutions.

Background Qualifications


  • Bachelors Degree or equivalent experience

  • 10 years of related work experience


  • Critical thinking and analytical skills.

  • Proven knowledge of performance evaluation metrics in a business setting.

  • Demonstrated success innovating solutions to increase productivity and profitability.

  • Demonstrated conceptual, long-term, strategic planning, and building skills.

  • Deep understanding and experience with PG&E contract management process

  • Understanding of the development process in multiple platforms (e.g., Salesforce – big plus!, AWS)

  • In-depth knowledge of data analysis software

  • Solid organizational skills, including attention to detail and multitasking skills.

  • Strong interpersonal skills, and political acumen.

  • Excellent interpersonal, written, and oral communication skills.

  • Able to adapt to changing business and department priorities.

  • Master’s degree in Business (MBA) or equivalent experience.

  • Lean Six Sigma (Black Belt) certification

  • Project Management Profession (PMP) certification from the Project Management Institute (PMI).

  • Positive attitude and team-first approach.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.