Dominion Energy Help Line Agent II in SALT LAKE CITY, Utah

Help Line Agent II

Date:Jun 27, 2018

Location:SALT LAKE CITY, UT, US, 84111

Company:Dominion Energy

Dominion Energy is one of the nation's largest producers and transporters of energy, with a portfolio of approximately 25,700 megawatts of generation, 14,400 miles of natural gas transmission, gathering and storage pipeline, and 6,500 miles of electric transmission lines. Dominion Energy operates one of the nation's largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers.

Our company is built on a proud legacy of public service, innovation and community involvement. In addition to our core energy production, transportation and storage businesses, we invest in communities where we live and work and by practicing responsible environmental stewardship wherever we operate.

Diversity is linked to every aspect of our business to include how we attract, develop and retain our future talent. An inclusive environment encourages the coming together of different talents, thoughts and energies. The company’s commitment to employing military veterans through the Troops to Energy Jobs program is one way we are able to ensure workforce diversity.

This position is located in Salt Lake City, Utah.

This position is not eligible for relocation assistance.

Job Summary

Under general supervision, provides immediate first-level support and a single point of contact for Information Technology (IT) and Telecommunications problems. Responds to support calls, troubleshoot, diagnose, and resolve, or dispatch to second and third tier personnel to resolve issues. Follows up with the client, as needed, to ensure the issue was properly resolved. IT issues include multi-platform environments, multiple software applications, and multiple hardware configurations. Telecommunications issues include phone systems, voicemail, cellular devices, radios, and LAN and WAN connectivity. Records and resolves a wide range of problems. Coordinate and escalates more complex problems to specific support groups.

Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience

  • 3+ years of related helpdesk or troubleshooting experience

  • Experience adapting to and applying rapidly-changing technology to business needs.

  • Comprehensive knowledge of computer hardware and software.

  • Knowledge of LAN, WAN network protocols

  • Knowledge of Microsoft Desktop applications (Excel, Word, Outlook, PowerPoint),

  • Knowledge of Microsoft Windows Operating systems, Microsoft Active Directory and database structures.

  • Excellent oral and written communication skills.

  • Analytical and problem solving skills.

  • Demonstrated competency in logical and analytical thinking.

  • Strong customer service orientation.

  • Refrain from abusive and profane language.

  • Ability to work in and contribute to a positive team environment.

  • Ability to exercise significant amount of discretion in performance of duties.

  • Self-Disciplined.

  • Ability to work independently.

  • Ability to handle emergency requests.

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School Graduate , GED

Working Conditions

Office Work Environment 76 -100%

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market:Salt Lake CityJob Segment:Telecom, Telecommunications, Database, Pipeline, Testing, Technology, Energy