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Consumers Energy DISPATCH TEAM LEADER II in Saginaw, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The team leader participate in or direct emergency and non-emergency situations that can impact public and employee safety, system integrity, and customer interruptions/service, and is the focal point for consistent compliance with regulatory code requirements. They are responsible for all scheduling and dispatch activity during normal and after hours in a 16x7 operation. Must have experience with providing and analyzing data via Excel, Access, and other reporting systems.

This posting is for a Gas Dispatch Team Leader position located in the Saginaw Service Center. The team leader will also be in the weekly on-call rotation for gas dispatch team leader on-call.

The Gas Dispatch Team Leader position is responsible for leadership and management of full-time Gas Dispatchers and Schedulers in the Work Management Center. The Gas Dispatch Team Leader is an effective leader, and change agent who will help lead the department through change initiatives which optimize efficiency and customer service.

Other responsibilities for the Gas Dispatch and Scheduling Team leader will include:

  • Ensure compliance with all gas code and MPSC requirements.

  • Create and manage daily/weekly schedules aligning with planning.

  • Manage daily/weekly schedules for employees in gas operations.

  • Create DCO schedules that align both internal and external field resources.

  • Ensure proper work execution to meet hundreds of thousands of short cycle customer commitments and customer emergencies annually.

  • Track and report out daily/weekly schedule adherence.

  • Create line of sight around company strategy while managing DCO daily/weekly schedules, customer emergencies and resource plans.

  • Ensure optimizations of external resources / scheduling of contractors

  • Interface with senior management for key performance objectives relating to Business Operating Plans.

Requirements / Qualifications

  • A Bachelor’s degree in an applicable field. Less than a Bachelor's degree may be acceptable if accompanied by applicable (external and/or internal to the Company) experience in positions that demonstrate required abilities and performance.

Preferred Qualifications

  • Experience providing and analyzing data via Excel, Access or other reporting systems.

  • Knowledge of compliance requirements in gas systems.

  • SAP Experience

  • Planning and project managements with foucs on schdeuling, and business anaylsis

  • Experience and working knowledge of the contract working agreement, union issues, comprehensive and advanced knowledge of field operations.

Essential Functions

Dispatch Team Leader supports the dispatching functions for the crews, service workers, meter workers and contractors. Plans and prepares schedules to support 24x7 operations to maintain coverage for emergency response. Updates management about response and status for emergency situations. Analyzes designs and construction data to assist dispatchers in customer committed, planned or emergent work. Works with the Scheduling department to notify of situations where schedules need to be altered or delayed due to emergency response. Prepares, analyzes, and looks at trends for operational reports. Takes action and proposes solutions based on the analysis of the operational reports and business knowledge. Understands and follows Company established procedures for safety, work methods and dispatching. Assists in customer contact and communication. Utilizes effective communication skills to answer inquiries from coworkers, customers, other departments, or the public. Attends and presents at internal and/or external meetings. Provides support services in a legal and ethical manner. Regular attendance is expected.

  • Facilitate meetings and give presentations

  • Excellent communication skills on the phone, radio, email, face to face, etc – Be able communicate with customers, contractors, and company employees.

  • Using a computer for up to 8 hours or more per day – Be able use, monitor, analyze multiple software applications at once and be able to type at least 30 words or more per minute

  • Follow Written and Oral work Instructions –Be able to follow Job Aids and Work Instructions

  • Writing/ Taking notes – Be able to write and take notes or fill out paper forms

  • Be able to use standard office equipment – Copy machine, fax, printer

  • Leads, manages, coordinates, and assists teams of employees that may not directly report to the role

  • Position supports electric and gas service work scheduling and dispatching

  • Responsible for overseeing timely response to emergent/emergency situations

  • Responsible for understanding schedules that meet commitments that have been made to customer and analyze emergency impact on those schedules

  • Position includes day-to-day supervision of employees, often located in multiple headquarters

  • Responsible for the planning, organization, coordination, evaluating and supervision of employees assigned to the operation

  • Responds to complaints and requests for information

  • Analyzes incidents for high customer impact to determine the sequence of events and actions taken

  • Participates in Company initiatives and committees

  • Investigates and completes necessary incident reports and accident reports

  • Maintains records

  • Understands maintenance and construction work for electric and gas transmission and distribution systems

  • Participates in strategy development and implements strategy to meet breakthrough goals

  • Conducts regular safety meetings and understands organization impact on safety

  • Understands and can operate in Incident Command Structure

  • Project management skills to improve operational processes and procedures

  • Knowledge and understanding of the working agreement

  • Knowledge of change management principles

  • Understanding of business drivers and operational priorities

Hours and Travel

This position requires the individual work 40 hours per week with 85% of time spent in the office or specific field locations.

  • Requires employee to participate in an on-call weekend and after-hours support rotation

  • Requires storm support, which will involve 12-16 hour shifts and the need to travel to other locations during those events

  • Requires major incident support, which may involve extensive work hours or need to travel to other locations

  • Position will require after hours response for both emergent and non-emergent situations.

  • Position will require frequent monitoring of employees in a 24/7 operation.

  • Position will require response to all storm related activity.

  • Position will require being placed on a yearly on call rotation.

  • Position will require travel to locations where storm related activity or emergent work is located.

  • Position will require training on extensive software and technology utilized in safety procedures and resource routing.

  • Position will require knowledge of the working agreement and call out expectations afterhours.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to twenty-five pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the field site is often loud.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.