CCS - Customer Care & Services Representative III

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Date: Jun 26, 2024

Location: Broussard, LA, US, 70518New Iberia, LA, US, 70560Lake Charles, LA, US, 70607Shreveport, LA, US, 71103DeRidder, LA, US, 71832Ruston, LA, US, 71270Opelousas, LA, US, 70570Bossier City, LA, US, 71111Baton Rouge, LA, US, 70802Lafayette, IN, US, 47909-2789

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

CenterPoint Energy is looking for a (CCS) Customer Care & Services Representative to join our Team, located in Louisiana .

You will have the ability to p erform billing, exception handling and corrections for SAP Customer Care and Services (CCS) processes.

Essential Functions

• Strong skills in judgment, decisiveness, analysis, communications (both oral and written), and interpersonal skills.

• Researches, reviews and corrects meter reads based on information received from both meter reading and service orders in SAP/CRM to ensure accurate and timely billing.

• Researches, reviews and corrects meter ID numbers and ERT ID numbers utilizing SAP.

• Issues and reviews work orders to ensure revenues are captured accurately at each address.

• Investigates and processes customer requests received from the Call Center concerning possible misapplied payments, incorrect readings, accurate rates, etc. and making miscellaneous corrections to their account.

• Performs and documents root cause analysis during the process of completing above activities.

• Must have the ability to work independently and as part of a team.

• Investigates andprocesses billing for specialized and complex accounts utilizing SAP and a variety of SharePoint databases.

• Creates and maintains CCS master dataand updates regional structure data.

• Assists with periodic system testing.

• Provides specialized auditing and corrections for centralized CCS process functions.

• Tests and analyzes CCS functionality as needed.

• Serves as a Subject Matter Expert (SME) for CCS module.

• May specialize in various areas; including billing, address master data creation/set up, and/or exception handling.

• Handles complex and challenging analysis, corrections and testing.

Education Description

• Requires a high school diploma or equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, percentages), punctuation and grammar.

Experience

• Experience in SAP or other equivalent production environment, including applicable research, troubleshooting, testing and documentation expertise preferred.

Bonus to be

• Able to learn, understand and adapt quickly to changes in SAP CCS system or processes.

• Able to understand local gas distribution industry workflow and services provided and apply that knowledge.

• Able to use personal computer software proficiently, including spreadsheets, database, word processing and presentation software such as Microsoft Word, Excel and PowerPoint.

• Able to manage detailed data accurately.

• Able to demonstrate strong oral and written communication skills.

• Able to listen actively.

• Able to interact with all levels of management and employees and perform well in a team environment.

• Able to collaborate across functional boundaries to improve business processes.

• Able to use initiative, good judgment, and tact to complete assigned tasks.

• Able to use analytical skills to resolve problems quickly and accurately

• Able to motivate self, accomplish tasks and achieve goals with minimal supervision including self-directed learning.

• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.

• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay

• Paid training

• Benefits eligibility begins on your first day

• Transit subsidies

• Flexible work schedule, paid holidays and paid time off

• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

• Professional growth and development programs including tuition reimbursement

• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time

Posting Start Date: 06/26/2024​

Posting End Date: 07/07/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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Nearest Major Market: Lafayette Louisiana

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