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Southern California Edison Project Manager - IT Desktop Engineering in Rosemead, California

Job Description

Join the Clean Energy Revolution

Become a Project Manager – IT Desktop Engineering at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for transforming the delivery and support of goods and services to provide an enhanced end user experience. Collaborate with various IT stakeholders to better understand/ resolve issues, manage/ prevent user escalations, and understand SCE’s business and system capabilities. This role will be responsible for project planning, implementation, oversight on large and complex company projects and initiatives to improve end-user computing experience. Working within a Managed Services model and be responsible for onshore and offshore resources.

As a Project Manager , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

  • Main point of contact for all operational escalation within Desktop Engineering.

  • Manage contractual obligations and leverage defined solution documents to evaluate service requirements.

  • Develop and implement action plans to resolve patching vulnerability in collaboration with Cybersecurity.

  • Patching life cycle process owner. Responsible for addressing any issues or process improvement to keep patching process life cycle within 60 days.

  • Addressing operational issue for P1, P2 incidents, Zero Day Patching, Problem Management Incidents, Root Cause Evaluations, emergent production changes and make decisions on behalf of End User Computing Desktop Engineering.

  • Make sure Service Providers meet or exceed their defined service agreements, obligations, and other key performance indicators and relationship objectives.

  • Compliance with the Tower’s strategic roadmaps, portfolio management standards, and IT Operations Management (ITOM) governance requirements.

  • Develop and manage Charters, Business Cases, and Statement of Work (SOW) in collaboration with multiple IT Stakeholders, Organizational Unit (OU) leads, and Managed Service Providers (MSP).

  • Responsible for the Change Management, Problem Management, and Root Cause Evaluation under End User Support Services.

  • Manage projects within budget, scope, and schedule. Utilize Agile frameworks (i.e. Scrum, Kanban) when necessary.

Qualifications

The essentials

  • Five (5) years of experience on managing technical projects/programs.

  • Five (5) years of experience in the operational service environment as the Point of Contact resource to client facing organization.

The preferred

  • Bachelor’s Degree.

  • Nine (9) or more years of experience working in a Customer Service satisfaction environment.

  • Experience managing or participating in a high-volume metric driven operating model.

  • Leading the way with Teamwork, Excellence and Respect.

  • Collaborative & highly developed relationship management and consulting skills.

  • ITIL knowledge/experience.

You should know…

  • Visit our Candidate Resource page at https://www.edisoncareers.com/page/show/Candidate-Resources to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

  • This position might require some travel up to 5-10% traveling and being out in the field throughout the SCE service territory.

  • Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727. #L1-WT1

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