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Southern California Edison IT Service Manager [HYBRID] in Rosemead, California

Job Description

Join the Clean Energy Revolution

Become an IT Service Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for providing application services to meet SCE business needs in the SAP Finance, PowerPlan, and non-SAP Finance portfolio. Provide oversight and strategic direction to the Manage Service Provider (MSP) to ensure efficient service delivery to Enterprise business users and to lead the day-to-day responsibilities to support and maintain applications. Responsible in supporting Month-end, Year-end, finance, and PowerPlan groups. Follow up on application services and problem issues. Ensure customer happiness throughout the application service process.

Communicate and coordinate with business and other IT teams and leadership to ensure appropriate integration of operational activities.

The role of IT goes beyond the traditional Information Technology “service provider.” Many of the creative ideas and projects that craft the company’s future and move SCE forward are dependent on technology. IT employees are at the heart of these projects, collaborating, crafting and executing technology solutions that are transforming our industry.

As an IT Service Manager , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

  • Assume ownership for all Service Requests.

  • Monitor operational services to ensure that they meet the defined SLAs.

  • Escalate unresolved tasks to higher support levels at the appropriate time.

  • Make appropriate use of available resources to resolve Service Requests (people, tools, and processes, additional or re-assigned tasks).

  • Communicates the service requests status internally and externally as applicable.

  • Interface with other process/function as required in resolving Service Requests Work Orders.

  • Review all SRM reports to seek improvement opportunities.

  • Create RFCs from Work Orders, complete Service Requests resolution, as required, following the Change Management process.

  • Attend SLA review meetings, as requested.

  • Represent SRM at CAB meetings, if required.

  • Perform the Service Request Manager role for SRM.

  • Plan and manage support for the SRM tools and processes.

  • Coordinate interfaces between SRM and other service management processes.

  • Partner and effectively collaborate with the business and other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency.

  • Integrate with the Plan organization to ensure that projects are designed with operational needs and efficiencies. Collaborate with the Delivery organization to influence the strategy and decisions made during the project life cycle. Integrate with the Planning and Architecture teams for operational initiatives and roadmap development.

  • Execute IT service management governance processes, policies, standards, and procedures for SAP Finance, PowerPlan and non-SAP Finance to deliver high quality IT services and to improve execution effectiveness.

  • Assist in reviewing and in approving technical delivery products from MSP to ensure they satisfy the ongoing business requirements, ITIL process standards, and related requirements.

  • Participate in strategic budget planning to meet strategic goals and operational efficiency with emphasis on application stability and data integrity. Ensure budget is spent in an efficient manner with priorities that align with what we value and mission statement.

Qualifications

The essentials

  • Seven (7) years of technical experience in application development & maintenance, integration systems, databases, and job scheduling environment.

  • You have service management experience and operational responsibility of multiple applications and database environments.

  • Experience with Finance and Accounting.

  • Experience working in IT Operations in a managed services environment.

  • Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.

  • Experience in SAP platform (preferably SAP BW or SAP FICO).

The preferred

  • Bachelor’s Degree in Information Technology.

  • S4 and PowerPlan experience in electric utility industry.

  • Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes and principles.

  • Deep understanding of Finance and PowerPlan Applications such as Month-End, Financial Planning and Analysis, Accounting, Financial Close, and Tax Management, Treasury and Cash Management, Cybersecurity, Governance, Risk and Compliance, Accounts Payable and Receivable, Real Estate Management, Travel and Expense Management.

  • ITIL Foundation Certified.

  • PMP Certified.

You should know

  • Work Mode: When a return-to-office date has been determined, this position’s work mode is hybrid . The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.

  • Visit our Candidate Resource page (https://www.edisoncareers.com/page/show/Candidate-Resources) to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

  • This position requires testing, and applicants who are selected to continue through the process will be invited to test via email. Please access our Information Guides (https://www.edison.com/home/careers/guides-for-pre-employment-tests.html) to reference Edison Individual Contributor Workstyles test 8203. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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