Job Description

Join the Clean Energy Revolution

Become a Human Resources Service Center Associate Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you will support Human Resources (HR) client base and department management and administration in a centralized Human Resources service center on specific HR programs, products, services, practices and policies and other assigned areas of responsibility requiring analysis and decision making.

The successful candidate will analyze, process, and respond to requests for a range of employee and organization data changes, personnel files and employee life cycle events with a high level of accuracy and efficiency. This person will also log questions, requests, and information provided and actions taken, and cultivate positive working relationships with key business partners. As a Human Resources Service Center Associate Specialist , your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life – Get ready to think big, work smart and shine bright!

· Provide accurate information to all levels of employees and resolves customer issues.

· Maintain accurate record keeping for personnel files, reviewing incoming documents, apply judgment on category and appropriateness for personnel file management (PFM).

· Fulfill requests to view employee personnel files in accordance with established procedures, interacting directly with employees, leaders, HR, Legal and Ethics personnel, and external agencies.

· Utilizes systems such as help desk software, case management, SAP, etc., to track, monitor, analyze, process, and document all aspects of customer interactions.

· Handles sensitive employee information in a confidential manner.

· Proactively looks for and brings to management’s attention potential continuous improvement opportunities in program(s) and the department’s operations to optimize client satisfaction and efficiency.

Qualifications

The essentials

• 0-3 years of experience interacting directly with internal or external customers in a customer/client services environment analyzing and resolving customer issues

• 0-3 years of file management experience

• 0-3 years of experience analyzing, processing, and documenting data/information

The preferred

• Associate’s Degree in Human Resources, Business, or related field

• Demonstrated experience identifying process improvement opportunities and developing / making recommendations.

• Effective resource and project planning, results delivery, team building, and the ability to stay current with relevant technology and innovation.

You should know

• This position’s work mode is hybrid . The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California.  Further details of this work mode will be discussed at the interview stage.

• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, the hiring process, and more!

• Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.