Iberdrola USA Lead Analyst - Billing (CMP 48216) CT, ME or NY in Rochester, New York


Business and Department




Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Leads complex billing data analysis and specialized billing production design to achieve corporate objectives. Applies education and skills to complex business challenges. Leads complex billing development and solution implementation to achieve corporate goals. Works seamlessly across departments, and companies to design, develop and implement strategic priorities. Coordinate all other aspects of the billing process which includes financial reporting and exception processing for customer accounts. Strong desire to satisfy the customer. Reports for duty in storm situations.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Provides analytical support and guidance within a Billing team in the daily operation and production of standard and specialized customer invoices.

  • Ensure that daily billing exceptions are processed and resolved, such as: out sorts, implausibles, bill errors, and notifications. Ensure resolution completed within appropriate timeframes and prepare and monitor weekly KPI reports on progress of work.

  • Perform analyses of billing exceptions, inaccuracies and timeliness in order to determine appropriate actions to be taken, including coordination with field services, meter services, and call centers, proposing new policies andprocedures, and developing proposals for IT solutions.

  • Collaborates with regulators, rate department, finance, other Customer Service functional areas as well as the Information Technology group in the development of new functionality within the billing system to test andimplement system changes to meet compliance initiatives and changing customer and market expectations.

  • Develop and implements changes in billing programs and procedures and ensures compliance with all tariff, company and government regulations.

  • Monitors and is current on regulatory requirements to ensure compliance.

  • Maintains solid working relationships with regulatory agency representatives and other internal and external stakeholders in support of all billing related functions. Attends all related meetings with regulatory agencies and stakeholder groups.

  • Supports Revenue Control activities and manages the monthly closing to ensure timely and accurate information is processed to corporate accounting. Produces statistical and other requested reports on a monthly basis for management review.



Education & Experience Required:

  • Bachelor’s Degree with a minimum of three years relevant experience preferred. Associates Degree with a minimum of five years relevant experience required.

  • Knowledgeable in customer service/billing systems (SAP) preferred.

  • Proficiency in Microsoft Office (Excel, PowerPoint presentation skills).


  • Data analysis (statistics, tests for correlation, significance, trends)

  • Reporting on key performance metrics (targets, glide paths, financials)

  • Strong problem solving and data presentation skills

  • Technical knowledge of core customer back office operations functions (billing, remittance, credit and collections, and claims)

  • Working knowledge of customer accounting, and information systems

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or toapply to positions, you may request a reasonable accommodation by contacting our Human Resources department

at 833-246-6347 or by emailing us at careers@avangrid.com.

Company: Central Maine Power (CMP)

Department: Billing

Job Title: Lead Analyst – Billing

Reports to: Manager – Billing

Location: Orange, CT; Augusta, ME, or Rochester/Binghamton, NY

Cross Company Responsibility: No

REFERENCE: 5072045203

Publication date: 29.03.2018