LG&E and KU Energy Customer Representative I, II or Sr. in Richmond, Kentucky
Title Customer Representative I, II or Sr.
Requisition ID 4337BR
Address 200 East Water Street
Job Function Customer Service/Operations
Position Purpose This position is responsible for handling customer transactions in an efficient, professional and courteous manner, in accordance with associated Company policies, regulations and procedures, to insure a high level of customer satisfaction as directed by the Company’s Customer Experience Strategy.
Education & Experience High school diploma or equivalent Excellent computer skills and a working knowledge of Microsoft Office products (i.e. Word and Excel). Six months of customer service/administrative experience recommended Excellent interpersonal skills, ability to multi-task, accurate cash handling abilities, self-motivation, independent thinking and self-reliance. Excellent Communication Skills (verbal and written) Team Assignments according to skillset Above average Planning and Organizational skills
Preferred Qualifications Associates degree SAP software knowledge Community/Organizational involvement
Job Description Resolves customer complaints via phone, email, mail and face to face Uses telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for visiting the office Place, cancel or upgrade accounts Assist with placement of orders and refunds Take payment information and other pertinent data such as addresses and phone numbers Provide information, answer questions and suggest solutions that best fit the customer’s needs Exhibits understanding of departmental activities, as well as knowledge of customer service hardware/software and related systems Adheres to Business Office Cash Handling Procedures and Policies Develop skills necessary to handle basic customer transactions Develop skills to analyze data to assist customer and resolve inquires/complaints Utilize computer technology (Voice over Internet Protocol telephone) to handle high call volumes. Serves as Cash Controller and assists with daily/monthly reporting Supports continuous departmental improvement initiatives Develop a working knowledge of all Company procedures, policies, operations, customer accounting functions and marketing programs Ability to perform at a high level of competency in a fast-paced environment All other duties and projects as assigned.
Work Conditions Normal customer service environment involving direct interaction and face to face and telephone contact with the public, as well as employees/contractors from other work groups/departments.
Physical Effort Primarily sitting with optional standing and walking. Some lifting and minimal climbing may be necessary.
Equal Opportunity Employer
Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.
© LG&E and KU
All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law.
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If you need a reasonable accommodation for any part of the employment process, please email our Human Resources department ator call 502-627-2410, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.