Job Description

Join the Clean Energy Revolution

Become a Vegetation Management Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll work in SCE’s Vegetation Management (VM) Department. This position supports the Event Expeditor Advisor responsible for constraint and access resolution activities throughout the entire SCE service territory. This position is responsible for interfacing with customers via email, phone calls, letters and voicemails. This position updates our Work Management System (WMS) when prescriptions change based upon feedback from SCE representatives, agreements with customers, and follow up assessments. This position is required to attend regular contractor meetings and internal SCE meetings with various stakeholders on a daily, weekly, and monthly basis.As a Vegetation Management Specialist , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

• Provide customer support, engagement and resolution of concerns and challenges, via SafeTrees inbox, Hazard Tree inbox, and via phone calls.

• Implement solutions to meet business needs and customer demands.

• Validate Data within Work Management System and update records with new information.

• Import, create and send out Certified letters to customers to inform them of the necessary work to be completed.

• Support no access assessments and resolutions.

• Improve upon and recommend modifications to existing processes associated with customer refusals, no access issues, permitting requests with cities, counties, public agencies, etc.

• Follow existing procedures associated with refusals, forced prunes, service disconnections, and overall constraint resolution.

• Negotiate reasonable accommodations / appointments with customers to resolve constraints and coordinate with internal SCE stakeholders to mitigate risk with contractors.

Qualifications

The essentials

• Three or more years of business operations experience in vegetation management or customer service resolution.

• Proficient with MS Excel.

The preferred

• Experience working with Fulcrum, Survey 123, SAP, Collector or Arbora (Salesforce).

• Strong written and verbal communication skills.

• Experience working with PowerPoint.

• Effective at working in teams with numerous stakeholders (internal and external).

You should know

• This position’s work mode is hybrid . The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.

• Visit our Candidate Resource page (https://www.edisoncareers.com/page/show/Candidate-Resources) to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

• Relocation does not apply to this position.

• This position may be able to work out of our Pomona location was well.

Testing

• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides (https://www.edisoncareers.com/page/show/SCE-Pre-Employment-Study-guides) for the following test(s): (Test #8203). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.