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Black Hills Energy Operational Excellence Specialist or Senior Specialist in Rapid City, South Dakota

Operational Excellence Specialist or Senior Specialist

Location: Rapid City, SD, United States

Job ID: 34538

Date Posted: Nov 10, 2022

Salary: $ 65700 to $ 117300 Annually

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Job Description

Job Specifications

Serve as an operational excellence partner for electric utilities initiatives aimed at achieving strategic business goals, streamlining processes, eliminating inefficiencies, improving and sustaining operational results. This includes researching, planning, developing, implementing and measuring programs and initiatives of varying complexity.

SALARY RANGE: (Determined by the knowledge, skills and abilities of the applicant.)

  • Specialist: $65,700 - $98,500

  • Senior Specialist: $78,200 - $117,300

REPORTING RELATIONSHIP: Senior Manager, Electric Utility Operation Excellence

LOCATION:Our Corporate Headquarters in Rapid City, South Dakota

  • Relocation financial assistance is available, amount may vary based on individual circumstances.


  • Support the development and implementation of operational excellence initiatives for electric utility operations, working collaboratively with generation, operations, engineering services, asset management, IT, regulatory/finance, HR, analytics, business development, accounting and supply chain teams.

  • Support the ongoing management of systems, programs, processes and initiatives targeted at ensuring electric utilities are operating at the highest levels of effectiveness.

  • Perform analysis to identify process improvement and enhancement opportunities. Benchmark industry practices to identify future organizational opportunities.

  • Facilitate current state assessments, process mapping exercises, root problem analysis and future state design sessions. Partner with process owners to develop and maintain consistent processes, roles and responsibilities, and methods to ensure adherence.

  • Develop and document metrics and systems designed to drive and sustain improvements. Use appropriate measurement, analysis, and evaluation methods to accurately document improvements.

  • Assist with change management and communication strategy development and execution to support operational excellence programs and initiatives. Ensure prompt delivery of required supplies and materials.

  • Prepare high quality communications, presentations, and reports for a variety of audiences. Effectively deliver in both verbal and written forms.


  • Develop and maintain strong, productive working relationships with employees throughout the company.

  • Promote a culture of ongoing operational excellence.

  • Assist with special projects as needed.



  • Minimum of (3) three years of utility, project or program management, corporate business operations, continuous improvement or other relevant experience required.

  • Bachelor’s degree in industrial engineering, business or other relevant area required, or equivalent combination of education and experience.

Senior Specialist

  • Minimum of (5) five years of utility, project or program management, corporate business operations, continuous improvement or other relevant experience required.

  • Bachelor’s degree in industrial engineering, business or other relevant area required, or equivalent combination of education and experience.


  • Knowledge of or willingness to learn electric utility operations, budgeting, project management and corporate support functions.

  • Ability to learn and understand the correlation between financial, operational and strategic objectives and electric utility business implications.

  • Strong verbal and written communication skills.

  • Strong computer skills, including proficiency in Microsoft Word, Excel, Power Point, Project, Visio and Outlook. Ability to maintain proficiency with new systems and software as technology evolves.

  • Ability to create process flow charts, presentations and written procedures.

  • Ability to work concurrently on multiple projects independently and as part of a team while documenting and tracking projects and work goals.

  • Knowledge of project management methodologies with ability to plan and execute.

  • Knowledge of and ability to learn continuous improvement tools and methodologies such as Lean Six Sigma and GE Workout.

  • Demonstrated creative and strategic thinking ability.

  • Analytical skills needed for problem solving and analysis.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit for more information.

Wage: 65700 to 117300

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