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North Carolina Electric Membership Corporation Service Desk Intern in Raleigh, North Carolina

Service Desk Intern

Academic and Trade Qualifications:

Interest in Information Technology fields, currently enrolled in an Information Technology program

Experience:

As this is an internship, we are looking for some experience related to Computer support

Job Responsibilities:

  • Provides first level response to clients to resolve computer and application problems; assists in second level problem resolution, when directed.

  • Configures, troubleshoots and supports all desktop and laptop computers and associated peripherals.

  • Provides cell phone and user phone setup and support, including vendor coordination.

  • Provides liaison between clients and IT engineers.

  • Consults with clients and provides training on the use of desktop software, hardware, communications systems, and associated products.

  • Responsible for maintaining printers and copiers, including the replacement of consumables.

    Job Knowledge:

    Strong knowledge of applications like Microsoft Windows and Office, smart phones, and PC hardware configuration. Knowledge of customer service principles and practices.

    Abilities and Skills:

  • An aptitude for communications and the ability to build and maintain effective relationships (internally and externally) is a must.

  • Candidate should be a self-starter who is well organized and a team player, have strong communications skills and be able to multi-task and work under established deadlines.

  • A customer service orientation is a must.

    Working Conditions:

    Normal business hours, with limited overtime and rotating on call support as required. Travel is limited and normally contained within the state. Position may require the lifting, moving and installing of IT equipment with weights in the 25-pound range.

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