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Pike Corporation Regional Business Support Manager in Raleigh, North Carolina


The Regional Business Support Manager will provide oversight, governance, and leadership for the operational support personnel in the region. The functions within their span of control include business analytics, local IT application support, project level analytics, support processes, and operational reporting across assigned Engineering offices. Operational support to include: facilities & vehicles management, SPOC to Corporate HR, administrative functions, and various office administration. Process support to include project setup, invoicing support, calculation of WIP, Accounts Receivable tracking, production of KPIs for use by Division and Regional leadership, financial analytics, regional budget development, workflow/work management processes, reporting and other business process support functions as assigned by the Division VP. The position also provides primary administrative leadership in storm response for the region. This position reports to the Division VP.


  • Provide direct supervision and oversight for the regional Business Analysts, Regional Technology Coordinators, regional Operations Support staff, and Project Analytics team. 35%

  • Lead the operational support functions and employees across one or more offices. These functions include: supporting local leadership and as a liaison to HR, landlords, and corporate support staff. Tasks may include: new employee orientation, facilities, office supplies, & vehicle management, office communications, project setup, time keeping, invoicing, WIP, and AR. 30%

  • Manage/develop models for reporting operational KPIs and information flow into weekly/monthly/quarterly performance reports including Utilization, Expense Reports, Customer Specific KPI’s, etc. 5%

  • Provide oversight and governance for regional operations usage of Replicon, QuickBase, Power BI, SunTrust, Taleo, and other corporate systems & technology solutions. 5%

  • Lead the analysis of current and past trends in key performance indicators including all areas of revenue, direct costs, expenses and capital expenditures for the Division. 10%

  • Improve performance by evaluating processes to drive efficiencies and understand ROI in current and new LOBs, projects and offices including development of financial models and analyses to support strategic initiatives and support management team, directors and VP with in-depth analysis of regional operations. 10%

  • Perform other duties as assigned by management. 5%


Complex; established procedures not available. Major decision making.


Influences decisions of major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain good will.


Manages a team of support staff assigned to each Region VP and Directors to provide business support functions through a team of professionals and clerical staff.

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Required High school degree or GED.

Required Associates degree (AA or equivalent from two-year college or technical school).

Preferred A Bachelor’s degree from a four-year college or University in Accounting, Business Administration or Engineering.


3-5 Year(s) Experience in business analytics, project management, finance, or project controls


None required

Preferred CPA, CMA, or Project Management Certification


Training in accounting and project management systems used within Pike will be required. Time requirement for training will vary.



A.Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

B.Ability to write reports, Business correspondence, and procedure manuals.

C.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



A.Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.

B.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

C.Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.



A.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

B.Ability to define problems collect data, establish facts and draw valid conclusions.


  • Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Visio

  • Ability to deal and work well with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. 

  • Demonstrated ability to work independently and follow through on assignments 

  • High energy level with ability to work in fast paced, ambiguous environment 

  • Excellent organizational and planning skills 

  • Excellent interpersonal skills 

  • High commitment to achieving goals and plans 

  • Demonstrated skill in verbal/written communications 

  • Professional appearance maintained at all times 

  • Team oriented

PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. How much on the job time is spent in the following physical activities?

  • Stand Up to 1/3 (Occasionally)

  • Walk 1/3 to 2/3 (Frequently)

  • Sit 2/3 and more (Regularly)

  • Talk or Hear 2/3 and more (Regularly)

  • Use Hands to Feel, Handle or finger tools or controls 1/3 to 2/3 (Frequently)

  • Climb or balance None

  • Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)

  • Reach with Hands and Arms Up to 1/3 (Occasionally)

  • Taste or Smell None

B. Does this job require that weight be lifted or force to be exerted? If so, how much and how often?

  • Up to 10 Pounds 1/3 to 2/3

  • Up to 25 Pounds Up to 1/3 • Up to 50 Pounds Up to 1/3

  • Up to 100 Pounds None

  • More than 100 Pounds None

C. Does this job have any special vision requirements?

☒Close Vision (clear vision at 20 inches or less)

☐Distance Vision (clear vision at 20 feet or more)

☒Color Vision (ability to identify and distinguish colors)

☐Peripheral visions (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

☐Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships

☒Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

☐No Special Vision Requirements

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Wet, humid conditions (non- weather)None

  • Work near moving mechanical parts Up to 1/3 (Occasionally)

  • Work in high, precarious places None

  • Fumes or airborne particles None

  • Toxic or caustic chemicals None

  • Outdoor weather conditions Up to 1/3 (Occasionally)

  • Extreme cold (non-weather) None

  • Extreme Heat (non-weather) None

  • Risk of electrical shock None

  • Work with explosives None

  • Risk of radiation None

  • Vibration None

While performing this job, the noise level in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

  • *

Pike Engineering is an equal opportunity employer


/Pike Engineering is a Non-Union Company/

Organization: *Pike Corporation, Inc.

Title: Regional Business Support Manager

Location: North Carolina-Raleigh

Requisition ID: 200001M2