Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

The Rhode Island Energy Customer Choice Specialist will develop a working knowledge of the daily activities of the Company’s Customer Choice program, including but not limited to monitoring daily activities; acting as contact for natural gas marketers and large, high volume choice program customers; and complying with all internal, RIPUC and FERC guidelines. In addition, the Customer Choice Analyst assists team members with contract administration for natural gas marketers and large customers, allocating pipeline and storage capacity to natural gas marketers, and reporting activities associated with the choice program. The Customer Choice Analyst will be required to gain knowledge of the new energy trading and risk management systems and ensuring customer choice activity is recorded in the system as required.

Responsibilities

• Support the team in meeting Pipeline Operations goals and customer choice program objectives.

• Support the natural gas business and direction of PPL RI.

• Adhere to all PPL RI regulatory and management compliance requirements.

• Develop knowledge of the Company’s Customer Choice program including providing nomination requirements to natural gas marketers; and acting as Company representative in certain communications with natural gas marketers.

• Fielding inquiries from natural gas marketers and providing timely responses.

• Support and develop knowledge of new internal/external customer choice EBB’s and computer systems.

• Data entry and disseminating information as required.

• In conjunction with Gas Control and Senior Customer Choice Specialist, issue Operational Flow Orders (OFOs) and track natural gas marketer compliance with OFOs.

• Support monthly billing process for natural gas marketers.

• Maintain working knowledge of RIE’s pipeline and storage contracts. When required, assist in regulatory filings affecting natural gas deliveries to the Company. Aid in implementation of approved program changes.

• Periodic support to the Scheduling Desk.

Qualifications

• Bachelor’s degree in business, accounting, finance, mathematics, or other analytical discipline, plus minimum of 2 years of experience or an equivalent combination of education and experience on a year-for-year basis, is required.

• Natural gas retail choice program experience preferred.

• Excellent interpersonal and communication skills with the ability to build strong relationships and maintain successful relationships across industry sectors.

• Ability to manage multiple deadlines.

• Possess working knowledge of Word and Excel applications.

• Demonstrated ability to learn new software applications.

*Position will be filled at the appropriate level based on education and experience.

#INDRIE

#RIE

• Bachelor’s degree in business, accounting, finance, mathematics, or other analytical discipline, plus minimum of 2 years of experience or an equivalent combination of education and experience on a year-for-year basis, is required.

• Natural gas retail choice program experience preferred.

• Excellent interpersonal and communication skills with the ability to build strong relationships and maintain successful relationships across industry sectors.

• Ability to manage multiple deadlines.

• Possess working knowledge of Word and Excel applications.

• Demonstrated ability to learn new software applications.

*Position will be filled at the appropriate level based on education and experience.

#INDRIE

#RIE

• Support the team in meeting Pipeline Operations goals and customer choice program objectives.

• Support the natural gas business and direction of PPL RI.

• Adhere to all PPL RI regulatory and management compliance requirements.

• Develop knowledge of the Company’s Customer Choice program including providing nomination requirements to natural gas marketers; and acting as Company representative in certain communications with natural gas marketers.

• Fielding inquiries from natural gas marketers and providing timely responses.

• Support and develop knowledge of new internal/external customer choice EBB’s and computer systems.

• Data entry and disseminating information as required.

• In conjunction with Gas Control and Senior Customer Choice Specialist, issue Operational Flow Orders (OFOs) and track natural gas marketer compliance with OFOs.

• Support monthly billing process for natural gas marketers.

• Maintain working knowledge of RIE’s pipeline and storage contracts. When required, assist in regulatory filings affecting natural gas deliveries to the Company. Aid in implementation of approved program changes.

• Periodic support to the Scheduling Desk.

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.