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Central Hudson Gas & Electric Corporation Business Analyst - Customer Billing in Poughkeepsie, New York

Benefits :

  • Competitive Compensation

  • Medical, Dental, and Vision insurance

  • 401(k) Retirement Savings Plan with substantial company match

  • Life and Travel Insurance

  • Tuition Assistance

  • Paid Holidays and Vacation

  • Wellness Reimbursement Program

What is a Business Analyst – Customer Billing?

The Customer Billing team is responsible for the accurate billing of customers. Through the Customer Information System (CIS), Customer Billing also tracks the transactions of meters. Team members work closely with many areas of the company including Customer Service, Cost & Rate, and Information Technology. Title/level is commensurate with experience.

What does a Business Analyst – Customer Billing do?

  • Tests and implements billing changes related to rate cases and any billing changes that may be ordered by the New York State Public Service Commission

  • Trains employees regarding any new billing changes

  • Completes data analysis related to billing issues noted, including assessing impacts, assisting with root cause analysis and proposed resolutions, and implementing changes to address

  • Coordinates testing process related to assigning testing, tracking progress, and providing status updates

  • Assists with other data analysis requests to identify opportunities for efficiency and optimization

  • Completes monthly and quarterly reporting (preparation and verification), as well as various tasks related to the annual reporting process

  • Assists internal and external auditors with questions and requests as they pertain to billing

  • Supports storm/emergency restoration efforts

What does it take to be a Business Analyst – Customer Billing?


  • Bachelor’s degree in Accounting, Business Administration, Data Analytics, STEM, or related field of study. In lieu of a Bachelor’s degree, an Associate’s degree in the aforementioned fields and related experience (data analysis, etc.)

  • Proficiency and experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly

  • Strong analytical skills, including ability to proficiently perform data analysis to assess issues and drive business resolutions

  • Strong interpersonal skills and the ability to work with internal customers in an interactive team environment

  • Ability to work in a deadline-oriented, fast paced environment

  • Strong organizational skills and the ability to multitask

  • Well-developed written/verbal communication skills

  • Strong documentation skills

  • Valid driver’s license


  • Bachelor’s degree in Accounting, Business Analytics, STEM or a related field of study.

  • SAP ISU operational business experience or experience with SAP Financial/Billing Systems

  • Working knowledge of Sarbanes Oxley

  • Experience in the regulated Utility industry

Applications will be accepted until June 1, 2023 .

Please go to . Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers.

We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.