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Portland General Electric Supervisor Print & Mail Services in Portland, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

The Supervisor Print & Mail Services will supervise the daily activities of business support, technicians and/or production teams; they set priorities for the team to ensure task completion; coordinates work activities with other supervisors. Our ideal candidate is a strong people leader who is passionate about growing their team and developing individuals.

Key Responsibilities

  • Supervises a team responsible for printing and mailing of monthly bills and notices, credit letters and other communication pieces and provides printing and mailing support for PGE internal customers (departments) so that PGE cash flow is maintained and that relationships with customers are positively impacted and enhanced; provides daily supervision of team, ensuring that all relevant standards/procedures are followed. Provides coaching and guidance; monitors team and individual performance metrics; suggests and recommends process improvements; reviews quality of customer interactions and provides guidance to employees; develops and implements plans to onboard new employees; develops and delivers work expectations and monitors compliance.

  • Either collaboratively or individually, develops and implements strategy and vision for team; collaborates with other departments; collaboratively or individually develops scorecard metrics for team; develops and implements plans to facilitate employee engagement.

  • Oversees all aspects of PGE print and mail services, including intake process, coordination, production, quality control and gathering feedback. In coordination with the department manager, set goals for the function and determines deliverables aligned to corporate and departmental strategy, determines success metrics, oversees processes to ensure timeliness and service requirements are met, coordinates with other PGE organizations to implement corporate initiatives, including new products or functionality; sponsors or manages capital projects through all phases; establishes and manages vendor relationships in coordination with other PGE organizations.

  • Investigate employee issues and recommend actions; research and resolve escalated customer complaints or unusually complex or difficult situations; serve as a subject matter expert on or lead projects or initiatives.

  • Either collaboratively or individually, manages vendor relationships, including selecting vendors, establishing metrics and service level agreements, monitoring vendor performance and working with vendors to resolve issues.

  • Promotes safety and monitors safety practices and implements resourcing decisions and planning for team; partners with HR in the definition of jobs, recruitment, evaluation and selection processes.

Education/Experience/Certifications

  • Requires a bachelor’s degree in business administration or related field or equivalent experience.

  • Five years of customer service management, supervisory and/or print shop experience; or equivalent combination of education and experience.

Competencies (Knowledge, Skills, Abilities)

  • Advanced knowledge of best practices in customer service

  • Advanced knowledge of printing and mailing industry best practices

  • Working knowledge of print shop operations including digital and print production

  • Working knowledge of utility industry

  • Working knowledge of PGE procedures and processes and of Oregon Public Utility Regulations

  • Working knowledge of production and printing equipment

  • Intermediate skills in computer systems, including Microsoft Office and customer information systems

  • Intermediate analytical thinking skills

  • Intermediate conflict management skills

  • Intermediate customer focus skills

  • Intermediate decision-making skills

  • Intermediate influence skills

  • Intermediate organization and prioritization skills

  • Working organization management skills

  • Intermediate process management skills

  • Intermediate project management skills

  • Working resource management skills

  • Working safety leadership skills

  • Intermediate written and oral communication skills

Environment - Onsite/ World Trade Center

Open until filled

#LI-RM1

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

Staffing@pgn.com

The posting closes at midnight (Pacific Time) on the closing date below:

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.

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