At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Job Function Transmission and Distribution Claims Recovery Investigates claims that occur within the distribution system and ensures cost recovery and/or mitigation.

Key Responsibilities

Specialization Typically specializes in processing or collections (below) but may perform work in both areas.

Processing Reviews and prioritizes work orders and leads; corrects work orders or generates new ones as needed; performs research and investigation using multiple information sources; assigns work to field personnel; resolves unusual or complex issues.

Collections Calculates claims amounts including complex claims; ensures charges are correct; tracks payments and identifies and resolves issues; makes collections calls; assigns accounts to others as needed; monitors work status and determines resolution for old claims; prepares itemizations.

Data and Reporting Develops reports; monitors operational performance; identifies and escalates trends.

Claims May do any of the following independently: prepare claims packets and/or work with the Legal Department on claims; represent company in depositions or claims; track claims.

Leadership May serve as a subject matter expert to other team members.

Education/Experience/Certifications

Education High school diploma or equivalent.

Experience Preferred: five or more years working in customer support, customer service or other customer-facing role, preferably in a utility setting, or equivalent. In addition, a background in accounts payable/receivable and insurance subrogation claims collection.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Working knowledge of PGE service territory

Working knowledge of the fundamentals of electricity and the electrical system

Working knowledge of distribution system

Working knowledge of customer and work order systems used in department

Working knowledge of regulations and tariffs related to electricity delivery

Intermediate knowledge of investigation and claims procedures

General Competencies

Basic skills in negotiation

Working skills in organization and prioritization Intermediate skills in written and oral communication

Working skills in decision making

Working skills in conflict management Intermediate skills in customer focus

Basic skills in enterprise/business awareness Intermediate interpersonal skills

Working skills in business process interrelationships

Physical and Cognitive Demands

Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

Ability to work long hours [typically for exempt positions; if included in nonexempt positions, overtime applies]

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Physical Capabilities

Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)

Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)

Environment

Office – 3 days per week in office

Compensation Range:

$26.15 - $39.23

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.