Portland General Electric Quality Assurance Program Manager in Portland, Oregon
This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.
We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!
R2090 - Quality Assurance Program Manager
The Quality Assurance Program Manager is a critical role to maintaining PGE’s standards for cost, quality, and reliability in providing service to our customers. This position serves as a subject matter expert to operational units (Generation, Substations, Supply Chain, Transmission & Distribution, Planning, Security, and others) in their duty to comply with relevant laws, regulations, and internal standards and procedures.
Specifically, the Quality Assurance Program Manager is responsible for developing, planning, and executing risk-based supplier and internal quality assessments to assure compliance with PGE’s policies, procedures, and standards, while providing functional consulting, training, and orientation to PGE staff in the concepts of Quality Management Systems (QMS).
Further, this position is responsible for maintaining, executing, and improving PGE’s Quality Assurance Program (QAP) for PGE’s decommissioned Trojan nuclear facility, reporting to the Corporate Executive responsible for Trojan. This includes internal and external audits, maintaining the Approved Supplier List and compliance with laws, regulations, policies, procedures, and standards.
Key Job Information
Anticipates internal and or external business challenges, vendor and/or regulatory issues; recommends process, product, or service improvements. Solves unique and complex problems that have a broad impact on the business. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
Compliance Program Management: Leads development of overall FERC compliance strategy and related policies, programs, and standards. Determines/approves programs and initiatives to ensure all corporate systems are compliant and to incorporate new applicable regulatory requirements.
Controls Framework Assessment: Ensures framework is aligned to corporate objectives. Identifies compliance controls for all relevant operational areas and develops plans to monitor them. Identifies control gaps. Implements process improvements to remediate gaps.
Regulatory Docket Management: Develops strategic approach to meeting overall filing obligations. Leads PGE participation in applicable FERC/NERC open meetings, technical conferences and regional meetings as required. May represent PGE at conferences or regional events.
Investigation: Develops and implements overall framework and architecture to track, research and resolve potential instances of noncompliance, including leading investigations. Analyzes or reviews results and documents conclusions and remediation plans. Recommends changes to corporate compliance strategy.
Analysis and Implementation: Leads research and impact analysis of new regulations. Convenes subject matter experts and senior management, including officers, to address implementation challenges and aligns implementation to strategic corporate objectives. Benchmarks with other utilities and establishes best practices for new standards and regulations.
Consultation and Outreach: Serves as a regional expert in the field. Analyzes published FERC/NERC enforcement actions and other regulatory developments and their impact to overall PGE operations. Develops and delivers internal/external presentations and other communications. Provides subject matter expertise to operating units, officers and senior leadership and other team members.
Audit and Enforcement Management: Oversees planning and execution of PGE’s participation in regulatory enforcement actions, such as self- certifications, audits and external investigations. Aligns and prioritizes activities to strategic objectives. Leads all discussions with external regulators. Consults with officer leadership to develop PGE’s overall strategy to respond to regulatory enforcement actions.
Requires a bachelor’s degree in finance, computer science, engineering, business, technical field or other related field or equivalent experience. Master’s degree in technical field preferred.
Typically, 12 or more years in compliance, including at least four (4) or more years in QMS or QA related areas.
Experience in development and execution of quality activities such as reviewing documents, inspections and/or performing supplier quality reviews and assessments/audits is preferred.
Experience in FERC/NERC or relevant operational organization is preferred.
NERC certification is preferred.
QA auditor certification or evidence of QA qualification preferred and will be encouraged within one to two years of obtaining the position.
Requires a valid Driver’s License and the ability to travel both domestically and internationally.
Competencies (Knowledge, Skills & Abilities
Advanced knowledge of nuclear, procurement, operational and/or other subspecialty auditing and consulting practices leading to expert level.
Advanced knowledge of internal control over quality reporting frameworks and testing methods leading to expert level.
Expert knowledge of regulatory compliance best practices
Expert knowledge of relevant regulations and reliability standards
Advanced skills in compliance, including managing controls, identifying gaps and recommending remediation
Advanced knowledge of data analytic tools and techniques.
Intermediate knowledge of risk management principles.
Physical and Cognitive Demands
Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, coordination and communications with PGE engineering, substations and plant managers, etc. Also, performing on-site assessment at suppliers location and PGE sites).
Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
Driving/travel/commute: Travel within service territory, Frequently (at least once a week or more). Including overnight inside/outside the service territory Occasionally (one to two times a month or less).
Computer use (use computer regularly for entire work shift).
Up to 10 lb
Stairs (over 10 steps)
Ladders (over 10 rungs)
Environment - Indoor/Outdoor:
Join us today and power your potential!
To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.
PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Talent Acquisition Contact:
This job posting will close at 12:01 am Pacific Time on the closing date listed below:
At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.
We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.