At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Operations Manager, Key Customer Management

We are looking for an awesome Operations Manager to join and lead part of our Key Customer Management team! In this role you will provide the following operations support:

• Provide leadership to a team of Key Customer Manager’s as well as their customers.

• Support product playbook annual process and annual program guide updates.

• Design joint goals / metrics with internal partners in preparation for regular officer and operations meetings.

• Support process design and improvements with operations partners – You will be the Process SME for the whole team.

Job Function Key Accounts Manages accounts of customers with substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities.

Key Job Information

Manager, Key Customer Management Manages professional associates and/or supervisors. Is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources, and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues and/or customers.

Key Responsibilities

• Key Accounts Management Manages a team of key accounts staff responsible for managing customer accounts that have substantial energy usage, such as commercial or industrial consumers, universities and local municipalities; provides technical management for the team, ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose.

• Customer Relations Ensures PGE’s key business customers’ needs are being met through exceptional service, advocacy, and expert consultation; creates and oversees annual strategic plans for engagement opportunities with key business customers and tracks to ensure effectiveness.

• Customer Intelligence Develops and maintains deep understanding of the customer’s business, industry and energy needs to provide authoritative advice on developing products that can better meet customer needs.

• Financial Management Monitors and manages expenditures, ensuring that all financial targets are met, and examines any areas where budgets/expenditures vary from plan; assists with the definition and operation of effective financial controls and decision making.

• Resourcing Oversees resourcing decisions and planning for team, partners with HR in the definition of jobs, recruitment, evaluation, and selection processes. Professional

• Development Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.

Education/Experience/Certifications

• Requires a bachelor’s degree in engineering or other related field or equivalent experience.

• Prefer eight or more years in an electric utility, in an account management related field.

• Requires a valid driver’s license and a history of safe driving practices.

Leader Practices

Drives Results

Plans and Aligns

Decision Quality

Drives Engagement

Courage

Physical and Cognitive Demands

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

• Ability to adhere to set response times, deadlines, and time-sensitive tasks.

• Ability to follow accuracy standards.

• Ability to follow through on decision-making tasks.

• Ability to interact effectively and collaboratively within a team environment.

• Ability to communicate and problem solve when under stress.

• Ability to respond and adapt to frequent change.

• Ability to accept and demonstrate self-awareness when provided constructive feedback.

• Ability to discern feedback and acknowledge ownership of areas of improvement.

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

• Ability to successfully collaborate with peers, managers, and others within the organization.

• Demonstrates sound memory.

• Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

• Ability to work long hours.

• Ability to work a variable schedule.

• Ability to report to work and perform work during periods of severe inclement weather. Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

• Ability to work shift schedule.

• Ability to work on-call schedule.

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)

• Computer use (use computer regularly for entire work shift)

• Lifting/pushing/pulling: Up to 50 lbs.

• Carrying: Up to 50 lbs.

• Unstable surfaces requiring balance (i.e., moving equipment, boats) (check all that apply):

• Stairs (over 10 steps)

Environment - Indoor/Outdoor (check all that apply):

• Office

• Plant

• Field

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location and will need to work in-the-office at least one day a week. However, these arrangements may change due to business needs or changes in responsibility.

#LI-CU1

#Hybrid

Compensation Range:

$116,410.00 - $216,190.00

In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.