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Portland General Electric IT Change Management in Portland, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!


In this role you will be Responsible for the IT service management process, IT change management. You will also be accountable for process design, implementation, operation and improvement.

You will support our journey by:

  • Performing an extensive range and variety of complex technical and/or professional work activities.

  • Ensuring that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure and applications (Configuration Items), to minimize the number and impact of any related incidents upon service.

  • Engage with service asset and configuration management teams to establish, procure and streamline configuration information to effectively manage IT resources and services.

  • The ability to review complex implementations for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organizational procedures governing change management.

  • Leading the assessment, analysis, development, documentation and implementation of changes based on requests for change.

  • Performing audits to ensure compliance to policy and procedure as well as working with various Auditing entities to ensure compliance with SOX controls.

  • Ability to communicate business value from achievements in non-core business functions and/or processes.

You will bring the following skills to our team:

Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.


  • 5 or more years of experience in IT Service Management with focus in Change, Configuration Management (CMDB) and / or Governance.

  • Experience with development of policies, processes and procedures for related discipline.

  • Experience working in a 24/7 transactional enterprise environment where zero downtime is the expectation, rather than the exception.

  • Proven analytical ability to tie process/procedures to tools/technology in order to deliver agile, automated and scalable processes.

  • Self-directed individual, requiring minimal oversight and with proven ability to hold yourself and others accountable.

  • Prior experience / familiarity with SOX.

  • Prior experience / familiarity with ServiceNow.

  • Experience in Public Speaking and delivering Training.

  • Prior technical experience preferred.

Certifications, Licenses and Training Certification in ITIL framework preferred

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

This job posting will close at 12:01 am Pacific Time on the closing date listed below:


At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.