At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

Are you ready to take on a dynamic ‘seller-doer' role where you’ll be at the forefront of emergency response, customer support, and providing non-regulated services to customers in Oregon? In this position, you’ll be the go-to expert for managing emergency outage calls, ensuring customers have the right agreements in place, coordinating swift, effective power restoration, and selling and providing non-regulated services. You’ll work on obtaining new work, lead work order coordination, balancing customer input and crew logistics and customer billing to get the job done efficiently.

Beyond emergency response, you’ll play a key role in invoicing and cost calculations for annual service agreements and on-demand maintenance. Your expertise will extend to supporting customers both inside and outside PGE’s service territory, collaborating across departments to ensure they receive top-tier service.

As the Specialist for the Equipment Rental Program, you’ll oversee purchasing, invoicing, and specialist-level tasks for High Voltage Services, from acquiring new business to coordinating response work orders. When internal teams are unavailable, you’ll take the lead in subcontracting work and providing training and support to ensure all jobs meet PGE’s high standards.

If you thrive in a fast-paced environment where no two days are the same, this role is for you!

Career Level Summary

Associate Distributed Standby Generation Program Specialist

Job Code: 6875

Grade: 6

Career Level: P2 Intermediate Professional

Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills. Expands on high-level knowledge of the company, processes, and customers. Solves a range of more complex problems. Analyzes possible solutions using advanced knowledge and applying protocols. Operates independently and receives only a moderate level of guidance and direction.

Key Responsibilities

Manages programs and projects - Administers special customer programs and assists with smaller, fast paced projects. Creates program goals and budgets. Tracks agreements with primary customers. Develops and maintains program operating procedures.

Maintenance - Arranges repairs and maintains appropriate records.

Budgeting and Accounting - Works with other departments to develop pricing, including assets without established guidelines or precedent. Tracks assets, updates and prepares pricing agreements, and processes invoices and purchase orders.

Documentation and Compliance - Ensures compliance with all applicable standards, rules, and regulations. Develops and implements documentation systems. Records transactions accurately and assists with auditing and oversight activities. Reviews reports, reconciles discrepancies, and determines escalation needs. Provides billing to customers for distributed generation assets. Coordinates agreements and termination schedules.

Consultation - Builds relationships with customers and stakeholders. Responds to questions regarding special programs or projects. Troubleshoots and resolves issues.

Customer Support - Coordinates emergency repairs for customer equipment. Analyzes complex issues, determines scope, troubleshoots problems, and schedules work. Manages material and labor costs. Prepares customer billing for emergency services, validates costs, and serves as the primary on-call contact for the emergency repair program. Prepares proposals and new business inquiries for customers.

Tracking and Reporting - Establishes and monitors program metrics. Track's location of PGE-owned equipment, replacements, upgrades, rental income, financial status of projects, energy production, and other required information.

Qualifications

Education/Experience/Certifications

Education

Requires a bachelor’s degree in business, engineering, or related field, or equivalent experience.

Experience

Typically, two or more years of experience in utility distribution, accounting, program coordination, or related field.

Valid driver’s license required.

Competencies

Functional Competencies:

• Intermediate knowledge of electrical distribution systems.

• Working skills in project management.

• Working knowledge of utility laws, regulations, and standards.

• Intermediate skills in systems used within the department.

• Working skills in accounting and budgeting.

• Working skills in vendor management.

• Working skills in business development and proposal preparation.

General Competencies:

• Intermediate analytical thinking skills.

• Working customer focus skills.

• Intermediate decision-making skills.

• Working enterprise/business awareness skills.

• Working interpersonal skills.

• Working organization and prioritization skills.

• Intermediate problem-solving skills.

• Working written/oral communication skills.

Physical, Schedule/Attendance and Cognitive Demands

Cognitive Level: Intermediate: Consistent use of relevant principles to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.

Cognitive:

• Ability to adhere to response times, deadlines, and time-sensitive tasks.

• Ability to work after-hours and weekends.

• Ability to maintain accuracy standards.

• Ability to follow through on decision-making tasks.

• Ability to collaborate within a team environment.

• Ability to communicate and problem-solve under stress.

• Ability to adapt to frequent change.

• Ability to accept and demonstrate self-awareness from constructive feedback.

• Ability to discern feedback and acknowledge improvement areas.

• Ability to apply skills to new yet similar tasks to avoid future mistakes.

• Ability to collaborate successfully with peers and managers.

• Demonstrates sound memory.

• Ability to process new information consistently.

Schedule/Attendance:

• Ability to work long hours.

• Ability to work a variable schedule and weekends.

• Ability to report to work and perform work during periods of severe inclement weather.

• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

Physical Capabilities:

• Driving/travel/commute: Frequently (at least once a week or more).

• Computer use (use computer regularly for entire work shift)

• Lifting/pushing/pulling: Up to 50 lbs.

• Carrying: Up to 50 lbs.

Environment: Office

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. However, these arrangements may change due to business needs or changes in responsibility. Employees should live within 75 miles of their designated work location.

Compensation Range:

$74,325.00 - $123,875.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

March 25, 2025