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Duquesne Light Company Temporary Credit Analyst in Pittsburgh, Pennsylvania

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Overall Purpose:

The Credit Analyst will support a team lead and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process and ensuring that it is being carried out within PA PUC regulations and overall business strategy. The Analyst will be expected to proactively seek out, review, and present data to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, and answering a variety of requests. * This is a temporary position for up to 6 months.

Job Responsibilities:

  • Evaluate data and make recommendations for development, documentation, and deployment of process improvement plans

  • Support business case development to explore automation of existing processes where appropriate

  • Track bad debt expense and explain variances

  • Produce reporting as required by regulation or requested by business leaders

  • Extracts and analyze data relating to billing, credit, and payment functions

  • Develop reports and executive summaries highlighting critical findings

  • Presents learning to business leaders

  • Documents processes for maintaining reports that will be updated on a regular basis

  • Finding areas of opportunity to reduce bad debt which includes but not limited to tracking delinquent accounts for specific actions

  • Testifying as DLC witness in lawsuits or PUC hearings as required

  • Assist with other projects and tasks within the Revenue Management department as necessary

Education/Experience Requirements:

  • Roles at this level typically require a university / college degree. With 3+ years of relevant professional experience

  • Bachelor degree in business management, information technology, or other relevant field

  • Preferred familiarity with LEAN, Six-Sigma concepts

  • Familiarity with PUC regulations dealing with credit and collection processes would be beneficial.


  • Competent with Microsoft Office products: PowerBI, OneNote, Excel, Word, and PowerPoint with the abiliy to prepare charts and graphs

  • Experience in working with large data sets to create summary reports and analysis as well as experience managing programs and/or projects

  • Superior written and verbal skills and ability to effectively communicate at all levels of the organization

  • Demonstrated ability to prioritize and work independently as well in an inclusive team environment by fostering relationships


Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing ones own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.

Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.